General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Live Chat is Busted. What's their email?

Live Chat is busted.. after about 20 attempts to refresh and try again, it's still busted, so i lost all hope of ever contacting o2 through it. What is o2's email address?

Resolved! Replacement Handset also faulty

I wonder if others may have experience or advice on the following? I purchased a Sony Xperia Z1 Compact online in May 2014 on O2 Refresh. For 11 months, it was the best handset I had ever owned. Then my problems began. I started having troubles with ...

What do you think of O2 4G so far

I know that there are lots of Topics of when I will be getting 4G etc, but I thought It would be interesting to see if people do like 4G? So where i live, I can get 3G, if I walk 200 yards outside up the street I get 4G (From a Mast a couple of Miles...

Samsung regains smartphone sales crown from Apple

Below is an article that I've taken from CNET, just to make our Android army proud!Any thoughts? Samsung Electronics has recaptured its title as the world's top smartphone maker, according to new research released Tuesday.The South Korean electronics...

Resolved! fitbit website doesn't recognise my imei number

I have been trying to claim my fitbit when I got my galaxy s6 edge on 10th April - it says my imei number isn't eligible but if new phone to wait 14 days - it's been 25 days and still not recognised - I'm getting very frustrated - how do I sort this?...

Resolved! Complaint with o2

I have sent a complaint to o2 complaints department, will I ever receive even an acknowledgement? A loss claim was put forward then was cancelled within 24 hours, a simcard was issued, however someone put somewhere it was a handset or 'something was ...

Need urgent response.. no one answering your support line..

I am abroad and told to ring customer services within 24 hours... tried that and you are closed due to Bank holiday i would imagine? No other number on your ever so helpful website...(NOT).. to try and speak to a human being... strange concept actual...

Resolved! Text keyboard

Non-Qwerty: I tried to text. Doing normal text design when, for no reason the key pad went haywire mistyping my letters. Threw the phone away and put SIM card in another phone. Same again, so thought 2nd phone duff! Hang on! So put SIM card in wife's...

Website feedback

I hope this is the right place to pass feedback on to the web / back office team because I'm rapidly losing patience with O2. The long running problem I have is with my username. Every single time I login, the website prompts me to use my email addre...

disappearing data

Hi, I've been trying to sort out where my data allowance disappeared to, without much success. I recieved a text this morning that I had used 80% of my allowance, which I found hard to understand as I hardly use it at all, partly because I have such ...