General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Consumer rights with mobile phones

hello..so i have a sony compact z1 10 weeks old on a 24 month contract which has been giving me problems by not turning on for a number of weeks.Ive eventually managed to pop it into a 02 center today for a repair.however they have contacted me today...

Resolved! SPAM texts

SPAM texts. No doubt everyone is getting them? But what happens when they are reported? I try and forward every SPAM text I get to O2 on 7726 as apparently we should. I then get a text back from 7726 saying “Thank you, we will forward this to our SPA...

twice today phone disabled by o2 as reported lost stolen when it wasnt

twice today 10am and again 5pm my phone said not connected to network phone 02 told it was reported lost/stolen both times told them this not case both times phone put back on with in mins. Second time i was told not been put back on in morning, I sa...

Resolved! Permalinks

Does anyone know if there is a way to create a Permalink to a specific message in the various Boards of this Community. Permalinks are a useful way of dirceting someone to a helpful message instead of trying to repeat its contents.Gerry

Resolved! Sorry we are experiencing high service demand in this area

Apparently you're working to improve it as quickly as you can. It has been six months. Are you ever going to get around to improving it? Or am I just going to have my signal bouncing from 5 to 2 to 0 bars all day everyday for the foreseeable future?

Resolved! Changing Account Details

O2 must be the worst interface website I have ever used..... I tried to update my account email address, nowhere does it give that option, I 'spoke' to an online assistant - explained what I needed to do and was told that it was all changed.Logged in...

Resolved! pro-rata con

Took a sim only contract with O2 two days ago with minutes to call, but found out today that they control how much you use under "pro-rata basis" ended up being charged for those calls.Has anyone else had this issue?

o2 Status Checker Comment

Hi I have noticed according to o2 and Vodafone's mast share agreement, o2 will be maintaining Scotland, Northern Ireland and the East of England along with North London, and vodafone will be looking after Wales, West of England and South London. When...

What does the HIGHLIGHT option do?

Yet another silly question - but its Friday and my wee brain is slowing down for the weekend.Having nothing to do I have been looking around the Community and I notice when I read a message there is a drop down OPTIONS button at top right. One of the...

Resolved! Network Unlock request

So to cut a long story short, I requested a network unlock code for my LG handset.In the supplied instructions, it says I must use the Original SIM however after typing the relevant code it says, all the lock options are disabled and I can only dismi...