Solved: Sudden loss of internet after mast upgrade

Anonymous · ‎05-10-2015

I have had a 5c for 2 years always received 3G at home on O2. Last week local mast was down and upgraded some people in local area now getting 4G. Mine is turned on thro my iphone and iPad but both now show E or GPRS. As problem on more than 1 device O2 said will run a check. It's intermittent for the last week. Any ideas? Could an upgrade have affected my phone and iPad that beforehand were fine?! Seems doubtful it's the device as both of them suffering same issue at same time. Any advice please? After 4 calls to O2 and many conflicting comments from customer service I am clueless! Many thanks

Cleoriff · ‎05-10-2015

Hi @Anonymous

Have you checked the mast /network status in your area? I know you said they were working on it... but have a look at this guide http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Also do a quick check of your mast by putting your postcode in here..

http://status.o2.co.uk/

Veritas Numquam Perit

Cleoriff · ‎05-10-2015

Hi @Anonymous

Have you checked the mast /network status in your area? I know you said they were working on it... but have a look at this guide http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Also do a quick check of your mast by putting your postcode in here..

http://status.o2.co.uk/

Veritas Numquam Perit

Anonymous · ‎05-10-2015

Have you tried turning your phone on & off because that might convince it to connect

MI5 · ‎05-10-2015

Check if you can still get 3g elsewhere. If so, it's still an issue with your local mast.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎06-10-2015

Hi @Anonymous was any of the advice above useful?