General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Network update for Yateley, Hampshire

On 12th June my network signal dropped like a brick to the point of not being able to connect to the internet, send/receive texts or make phoen calls. After a number of calls to our fantastic customer service team at O2 (not!!!) and being told there ...

Resolved! Friends and family discount on more than one phone?

Hi, I've got F&F discount on my airtime Bill but if I get a second contract would I also be able to get the discount on that or is it limited to one contract? Any ideas?

Resolved! Visiting Canada

I'm visiting my son in Canada next week, I'm not really very switched on about my phone. I'm nervous about incurring heavy costs, any advice would be most appreciatedMany thanks for the support

Forum down

Anyone else not been able to access the community? I haven't been able to log on for 6 hours

No emails

Come O2, PLEASE rectify. I too have no emails just messages saying my details are incorrect when clearly they ARE correct. I am NOT mistyping.Please confirm they'll be up and running asap.

email

No emails for over 24 hours. This is so frustrating as, it seems, nobody can find any information. I cannot contact my family and also I am waiting for some very important information. I've always found O2 very helpful and efficient, what has happene...

NO EMAILS

I have just spoken to 02 and they ar still trying to sort out the problems. Something to do with an upgrade that has gone wrong. Like others I am waiting fo important emails to come through and cannot believe that they didn't warn us this was happeni...

Emails

unable to send emails through SMTP.o2.coukHaving any issues?

I'm on the Edge.. ;)

The S6 Edge that is... Decided to take the plunge and go back to Android after years of being happy with iOS. I'm not ashamed to say that there was no other reason other than the fact that I absolutely love the way the S6 Edge looks! I still have my ...

Resolved! o2 guard

I have a malware/virus issue on my a3. I was recommended to get an amazing bit of software called o2 guard by a member of staff in my local store. After some considerable digging I found it, I paid for it, the charge is already showing on my next bil...