cancel
Showing results for 
Search instead for 
Did you mean: 

iPhone 15 pro max screen cracked!

Janwwms
Level 1: Joiner
  • 18 Posts
  • 4 Topics
  • 0 Solutions
Registered:

My four week old phone has a hairline crack from top down about four inches across to the right side. What did I do to it? Nothing. Absolutely nothing. 
it cracked from either being in my coat pocket or handbag. 
Apple care are sending package for me to send it for repair. Cost £25. I have had every single iPhone previously and never had a screen crack before. I’m so disappointed and upset. 

Message 1 of 4
1,886 Views
3 REPLIES 3

Oxonian
Level 37: Blazing a Trail
  • 10968 Posts
  • 279 Topics
  • 33 Solutions
Registered:

@Janwwms 

 

I think you have every right to be disappointed but the fact that it is only costing you £25 for a repair by Apple does make it a little more palatable.

 

I had an e-mail a couple of days ago from Western Computers, a chain of shops that are authorised repairers and they were quoting up to £400 for "on the day" screen replacements on IPhones. I have never had an iPhone and at those prices, i think I will stick to Android !     

Message 2 of 4
1,847 Views

Enlli
Level 68: Extraordinaire
  • 8798 Posts
  • 62 Topics
  • 1793 Solutions
Registered:

My advice is always use a screen protector. With the latest type you would not even realise one is fitted.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 4
1,840 Views

Oxonian
Level 37: Blazing a Trail
  • 10968 Posts
  • 279 Topics
  • 33 Solutions
Registered:

Yes @Enlli and because I always make a poor job of fitting them, I now buy them from an O2 retail store and ask a member of staff to fit it. I would not ask if they were busy, but I have never been refused at quiet times.  

Message 4 of 4
1,813 Views