@perksie wrote:
That info is just not available, far too difficult I believe to arrange.
I was a heating engineer and as soon as I arrived on a breakdown the customer would ask what's wrong before I had opened the toolbox, all I could give them was flannel until half an hour later I had some clue myself, and whether I had the part needed and how long it would take to get the part and fit it.
That was all a piece of cake really compared to this, they may be still be tracing it out for all we know, any answers given may only be guesswork, I'd rather wait until there was something positive to report, by then it'll probably be nearly fixed.
I'd prefer a bit of flannel, at least we could then pretend they gave a toss about us...
