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fraudulent text cost

Anonymous
Not applicable

Hello, I have been an O2 customer for about 3 -4 yearss, I have 2 phone lines

 

last year I noticed some strange bill costs approx £8 so relatively unnoticeable to mer. What I did not know was that i was being charged for text messages i have never received. Some ridiculous competition line

 

the dangerous thing is the textes do not appear on your phone and O2 pretend its nothing to do with them. Approximately £180 has been stolen and i have been left to battle on my own to get this unathorised cost back.

 

Anyone else had this problem? any suggestions?

 

Thank you

 

Cheryl.. Very Frustrating 

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MI5
Level 94: Supreme
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Registered:
We have some community advice here. Sadly it's not unknown to us https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Not applicable

To add

 

it's not o2 at fault 

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