General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

London Phone Mast

Hi,According to your coverage site there's been a phone mast down in central London all week, so as soon as I leave the wifi in my flat I have no signal all day. Beyond being extremely annoying this has started to cost me time and money with what I a...

liars and thieves

10 years I have a contract at o2 and they charge me for the calls I have never made, I have free 500 min and the bill for £210 , but on my phon is just 480 min use ( nothing else) and is happend this to me 3 times so far, they are liars and thieves !...

USELESS CUSTOMER SERVICE

O2. Well .... how useless can any company get. Promised emails ... nothing .... promised call back .... nothing .... promised to improve signal .... nothing .... promised to cancel contract ... nothing then charged £180 .... promised to credit it bac...

O2 Priority

So...this morning I logged onto O2 Priority to see if I could get tickets as clearly O2 Priority value all us O2 Priority customers highly. At 08:59 the site crashed so that was 30 minutes of my life totally wasted. Then every time I finally got to t...

Customer Service Broughton Park Store

Matt, from the Broughton Park Chester store, showed exceptional customer service and was extremely helpful. My daughter recently damaged her phone and required assistance from the insurance company, and after lots of hassle, Matt went out of his way ...

V4 Telecom

Has anyone dealt with V4? They say they are selling O2 SIM cards but on cheap contracts. Is this a good company?

O2 insurance scam - not honouring claims for 5 phones

A warning to others.. I've finally had the last straw, and this is the first time i've ever committed my complaint with a company to an online forum. That's how strongly I feel about this. Accross the family, we have had 5 iPhones, all paying insuran...

Scam Phone Call

Had a call today from ‭028 9583 9978‬Belfast, Northern Ireland.Male caller said he was from o2 and could give me a better deal on my phone plan. He knew my name, my phone number and address. The deal sounded good but when he asked for my bank details...

Network down in East Devon

Network has been down for two days in East Devon. I am being told it is working when it is clearly not. Tried on two different phones. Asked neighbours. They are having problems too. No idea when this will be fixed if O2 thinks it is working. They wo...

Loss of coverage

We had our signel upgraded from 3g to 4g about two month ago - we are in TN4. Since this upgrade we have almost completely lost our signel in our house. We have tried using TU GO but it is incredibly unreliable and we struggle to make calls. We are q...