26-09-2023 17:27
i try to send a text to 63103, its a competition run by my local radio station, it used to send ok, but just recently it gets returned saying not delivered, is there anything i can check to try and find out why it wont go, it does cost£2 plus normal message rate
26-09-2023 17:29
Possibly a spend cap or premium number bar on your phone?
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202
27-09-2023 09:45
27-09-2023 09:45
thanks for the reply but which links below ?
27-09-2023 10:44
27-09-2023 10:44
Message O2 on
(Facebook) (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.
27-09-2023 11:43
thanks sent a message on the facebook page at 0932 today, still not been read or replied to
27-09-2023 20:12
27-09-2023 20:12
27-09-2023 20:47
not sure what you mean, but i have said wtf the delay in replying
28-09-2023 13:10
28-09-2023 13:10
it was a spend cap, been into o2 store near me and sorted it, still no excuse for the o2 facebook page not answering me
28-09-2023 13:15
That's why I mentioned the spend cap, usually the problem
Glad you are sorted and I agree about social media response times
29-09-2023 14:03
o2 on facebook eventually replied today, not very good service at all