competition number

[kev33]

i try to send a text to 63103, its a competition run by my local radio station, it used to send ok, but just recently it gets returned saying not delivered, is there anything i can check to try and find out why it wont go, it does cost£2 plus normal message rate

[jonsie]

Possibly a spend cap or premium number bar on your phone?

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[kev33]

thanks for the reply but which links below ?

[Enlli]

Message O2 on
(Facebook) (https://o2uk.co/O2CFB) 
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.

[kev33]

thanks sent a message on the facebook page at 0932 today, still not been read or replied to

[Oxonian]

@kev33 

I think that you might have to send reminders !  

[kev33]

not sure what you mean, but i have said wtf the delay in replying

[kev33]

it was a spend cap, been into o2 store near me and sorted it, still no excuse for the o2 facebook page not answering me 

[jonsie]

That's why I mentioned the spend cap, usually the problem

Glad you are sorted and I agree about social media response times

[kev33]

o2 on facebook eventually replied today, not very good service at all