every time my Apple Watch updates the software I need you from your team to reset to SIM card

[Apple21]

hi

I have again asked Lisa, a great member of your team to reset my Apple Watch SIM card so I can set the mobile data - I Never have luck over the phone and I wonder if there is a way to do this from my O2 account rather than having to log here.

Also this is to give a brilliant feedback to Lisa who is fantastic and sorts this out very quickly...I am grateful!

[Cleoriff]

@Apple21 

Do you mean @O2Lisa who works on this forum? I have tagged her just in case.

[O2Lisa]

Morning all, happy Friday😁

Thanks for the tag @Cleoriff and thank you for the lovely comments @Apple21 😊

I've messaged you back regarding the fault, I just need some details from you please and then I can get it sorted for you😊

[Cleoriff]

Happy Friday @O2Lisa and thanks x