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every time my Apple Watch updates the software I need you from your team to reset to SIM card

Apple21
Level 1: Joiner
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hi

I have again asked Lisa, a great member of your team to reset my Apple Watch SIM card so I can set the mobile data - I Never have luck over the phone and I wonder if there is a way to do this from my O2 account rather than having to log here.

Also this is to give a brilliant feedback to Lisa who is fantastic and sorts this out very quickly...I am grateful!

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Cleoriff
Level 94: Supreme
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@Apple21 

Do you mean @O2Lisa who works on this forum? I have tagged her just in case.

*The Game Is On*

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O2Lisa
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Morning all, happy Friday😁

Thanks for the tag @Cleoriff and thank you for the lovely comments @Apple21 😊

I've messaged you back regarding the fault, I just need some details from you please and then I can get it sorted for you😊

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
Level 94: Supreme
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Happy Friday @O2Lisa and thanks x

*The Game Is On*

Girl in a jacket
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