Call forwarding issue with Iphone / O2 software update

[PaintBiz]

Hi 

Call forwarding has stopped working on the phones functionality.

Called customer service - it's an apple issue due to iphone updates - contacted apple - no knowledge of the issue.

Tried a non-O2 sim in the i phone - call forwarding functionality on phone works fine.

Called customer service again

Turn off wifi calling, turn off 4g and try **21*number to divert to# send

Also not working

Called customer service again - can fill in a form to have it set up - 24 hours - same to take it off - otherwise just have to wait till apple release a fix

[Oxonian]

@PaintBiz 

Thanks for the feedback. Did you fill in the form ? If so, please let us know if it resolves the issue. 

[PaintBiz]

No, we didn't fill in the form. Wanted a better and more controllable solution. 

Customer service have raised a ticket that goes to an uncontactable back office set of technicians who can take upto 10 days to look at / start the ticket. 

Major complaint going into O2

[Oxonian]

@PaintBiz 

Please regard a complaint as a last resort. They take about eight weeks to finalise and, in the meantime, you might find a reluctance from Customer Services to interact with you or to address your problem.  

If you do want to complain, please see :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Please take a look at Resolver in the first link ; they have a reputation for facilitating satisfactory outcomes.