General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Support in app or lack of!

Is anyone else finding the support they are receiving in app, over the phone or via email a total waste of time? send something you didn’t order and then expect you to pay special delivery to get it back. they call and you can’t understand everything...

Not Receiving OTP

Bank sends otp my galaxy fails to ring.

O2 Live Chat

heyho,I'm searching for the o2 live chat so that a personal agent can give me some help.Thanks a lotbest regards

No O2 signal in Phase 1 area of Kings Hill, Kent today 11th august?

Hi, anyone else experiencing no O2 signal in Phase 1 area of Kings Hill near the village green, Kent today 11th august?.O2 say their engineers are investigating a problem with a nearby mast?

Bolt on data

In June I bought an extra 12 gb of data believing that ‘you can use remaining data next month’ meant it would roll over, unlike the data in my monthly package. I went on my August holiday believing I had up to 17 gb to use and my o2 app said I had mo...

Really Poor Quality Signal Voice/Data

Why for the past 12 months and more do we have such poor phone and data problems at Primrose Valley Haven site! Please send O2 a message regarding this if you are having the same issues otherwise it will never get sorted out! Now looking at other mob...

o2

P.s. prior post forgot to mention was told by shop worker they weren't even recruiting new gurus..is this true? another shop worker also said guru service wasn't going downhill just more people using it..to which I pointed out the actual fact was not...

o2

With o2 from day one mainly because of guru service but also because contacting was easy..not any more..I am pretty tech savvy even setting up my husbands online tax account..but try booking a guru appointment online kept saying there was none within...

02 priority

I’ve been with 02 for over 10 years i enter into every competition in the 02 priority app but in all the 10 years I’ve been with them I’ve never ever won anything has anyone ever won anything

Why is it so hard to set your smartwatch up using your own number!!!

Guys, I went to the O2 store and was told that there's no way of setting my watch up other than purchasing a new number or buying the phone directly from O2!!!why should it matter where you purchased the watch from??? It was a birthday gift!!! All I ...