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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 51212 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 39606 Views
  • 45 replies
  • 6 kudos

SMS taking ages to send

Having issues with SMS messages taking a really long time to send, they just sit on sending in Android messages (I have tried different apps with same result) but any sent to me come through instantly. This has started happening last couple of days w...

Kuribo by Level 3: Thinker
  • 6289 Views
  • 16 replies
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Changing account holder

My phone is registered to my ex, she had all the families phones on her name. I now want my phone, contracted to O2, which I pay my ex every month to pay my bill, transferred to me, with my bank set up for direct debits to pay my own monthly bill

Use O2 forever abroad

Hi, I am using my O2 Plan with 100 GB since 1 Year in Germany. It isn't a problem. It workes very well in the EU.More info (Highlight to read)

Svenson by Level 2: Apprentice
  • 905 Views
  • 2 replies
  • 0 kudos

Scam?

O2: We were unable to process your latest bill in order to avoid fees, please update your payment information via: [link removed for safety] scam?

Andypandy by Level 1: Joiner
  • 810 Views
  • 3 replies
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o2 Refresh issues in store

Hi all, Every year I take out a 2 year contract so pay more money each money purposely so then I can upgrade after a year by recycling my current phone, using that to pay out majority of my contract and then pay the rest in order to get a new phone. ...

the_roons by Level 1: Joiner
  • 1318 Views
  • 3 replies
  • 0 kudos

Notice of Enforcement

I had a notice of enforcement letter however before I received these letters the payment was made for how much I was behind on, the live chat thing told me I was no longer behind does anyone know what happens now do I just carry on paying monthly or ...

nicole11 by Level 1: Joiner
  • 2405 Views
  • 5 replies
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tiresome bill feedback

Hi This is a message for o2 really, just so i have a written record after 3 weeks of my effort trying to do the right thing and o2 kinda seeming nonchalant.Short story, i cancelled my direct debit just in time (as agreedon live chat on friday) and ye...

flOs by Level 1: Joiner
  • 3229 Views
  • 8 replies
  • 0 kudos

Upgraded phone to new user and new sim

I have paid off my phone plan in order to upgrade and I want to give my sister my old phone, however she has a pay as you go sim, will the phone just accept the sim or are there steps for that to work?

Charl96 by Level 1: Joiner
  • 710 Views
  • 2 replies
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Pre Order Cancellation

Preordered Iphone 12 pro and received an email with a completely different spec. live chat conversation, confirmed they would cancel order but i received nothing to confirm (i have a full chat history saying they would) so called CS to confirm, to be...