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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4011 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13334 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13611 Views
  • 89 replies
  • 0 kudos

HTC phones

I'm a big fan of HTC phones primarily due to build quality and audio. I have M9 which I bought in November PAYG from O2 £360 which was a bargain. HTC availability to O2 customers on PAYG limited currently to Desire 626 £109 which is cheap. Interestin...

Anonymous by Not applicable
  • 1727 Views
  • 6 replies
  • 0 kudos

The scrapping of all charges

i was about to email O2 to appeal to them about our charges. we arrived in Istanbul on thursday late night, had an outing on friday then the Coup happened. Sat up al night listening to fighter jets, explosions, on Saturday there was shooting outside ...

Anonymous by Not applicable
  • 1455 Views
  • 6 replies
  • 0 kudos

O2 travel... flat fee can be a real rip-off

I work in Europe most weeks travelling Monday and returning on Thursday. I have used O2 travel for a while and at £1.99 it's cheaper and more flexible than some rival providers. However, since the recent ruling limiting roaming charges for calls and ...

Anonymous by Not applicable
  • 1470 Views
  • 12 replies
  • 0 kudos

Resolved! Keeping my number

I have just ordered a new phone on my contract Order Number ms-506483337 and need to keep the same phone number How do I do this? Jenny Horler

Anonymous by Not applicable
  • 1092 Views
  • 2 replies
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Resolved! How to track sim only order?

So I recently bought a sim only deal from o2. They sent me the email confirming I had placed the order last thursday. That email said that they would update me on it's progress and give information on its' delivery, which I haven't got yet. All the i...

Anonymous by Not applicable
  • 1584 Views
  • 9 replies
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Resolved! add on travel

Hello My Name is Gareth this is the first time I have used this I am currently in Norway and want to call home UK from my 02 phone.I am not sure if I have set up the O2 travel correct I text travel to 23336 and got a reply o2 UK saying thanks well ad...

Anonymous by Not applicable
  • 1220 Views
  • 2 replies
  • 0 kudos

o2 bill

Why is the O2 business portal so appallingly bad?I can look at all sorts of stastics, but to print a VAT bill requires a degree in abstract psychology?Most of us busy business owners just want to claim a business expense against tax, which requires p...

Anonymous by Not applicable
  • 3284 Views
  • 11 replies
  • 0 kudos

PAC Generator

Just tried to get my PAC code to switch mobile providers. I tried the online chat and all seemed good.Was told they could get it for me and was asked why I am switching following my answer was informed that they couldn't get the PAC code and had to r...

Anonymous by Not applicable
  • 3273 Views
  • 7 replies
  • 0 kudos

Payment methods: We want to hear from you!

Hi guys, As most of you probably know, most O2 customers use a recognisable Direct Debit method to pay their monthly bills, as with most other products and services in day-to-day life. There are however some who still pay manually and we’d love to he...

Toby by Former Staff
  • 3723 Views
  • 23 replies
  • 0 kudos