General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Reward nominations - February 2020

Hey everyone, It's been a few months since we've had a reward nomination but the community was graced with 2 great products reviews during February! For those who don't know we sometimes ask the community to nominate piece of forum content that made ...

Speaker sound quality issue on the Galaxy S20+

I received my Samsung Galaxy S20+ on 10th March, however there is an issue with the speaker sound quality.On the Galaxy S10 (& S9), the quality of the speakers sound fantastic. Dolby Atmos on the S10 really enhances the already great sound experience...

Viewing Texts Online

Does anyone else feel that 02 should allows customers to view texts messages online in MY O2 ?

Samsung S20 Series Dispatch email?

Just been reading on the Samsung & EE forums and it seems some people have been receiving emails stating their devices are arriving today/tomorrow. Anyone had their email from O2 yet or are we all delayed?

Galaxy S20 Ultra pre-order Delivery

Has anyone had any update or notification of pre-order deliveries of the Ultra s20. I ordered weeks ago but no updates or notification of possible delivery dates provided.

Phone Mast project interface

Hello, I am currently working on a large infrastructure project which we believe we will have numerous interfaces with O2 assets, for example protection of masts or relocation may be required. As of date I have yet to find a contact detail to discuss...

5g in Birmingham

When will o2 roll out 5g all over Birmingham?At the moment its only on a hand full of streets in the city centre around bullring and snowhill station.

Samsung galaxy s20 ultra 512gb availability

Hi. I've been waiting for the pre-orders to open for but when they did, the option for the 512GB version just says it's out of stock and there's no option to add it to my basket. Does this mean that there has been a limited quantity ordered by o2 and...

Phoning myself!

I just had a call from my own mobile number!! Guy said hello and hung up! Anyone else experienced this?!

Still possible to connect to Classic PAYG (3p/min, 2p/text, 1p/MB) tariff

Yesterday I saw prepaid SIM cards on sale next to sushi in a Co-op supermarket. The O2 SIM cards are branded "Your Classic Pay As You Go sim" and state "3p a minute", "2p a text" and "1p a MB" on the packaging. These SIM cards have expiry dates print...