General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

No service

Due to yesterdays no service issue I’ve lost out on a days work£150! Is there any way to get any of that back! Will complaining do it!

Text messages not delivering

I cannot send people text messages as they won’t deliver. This has been happening since yesterday

No signal

Had no signal or 4G yesterday!

Refund due to technical issues

Is there possibility of a refund or money back due to yesterday’s issues? I have 2 pay monthly phone contracts with o2 for myself and my partner and we continually pay our bills every month on time if not early! We are very annoyed as we rely on our ...

refund for yeaterdays

is there any possibility of a refund for yesterday due to no data and signal?

MY PHONE STILL HAS NO NETWORK

I am still having the exact same issues with my network and calls as yesterday. I cant send texts, have no internet and i cant make outgoing calls! I have tried to call o2 on 202 but the call wont go through!!!!!!! I cant speak to someone via the onl...

compensation

Please can you confirm if customers will be compensated for the loss of service yesterday most of the day?

Lack of SMS reception rural area

I don't know which board to put this, but this is an issue I have raised in our local O2 shop too. It really exacerbated yesterday's 4G signal issues too,Basically, since the TU app was discontinued, we have no way of receiving text messages at home....

No service at all

I thought the issues were fixed yesterday but I now have no service at all - calls, texts or data. I can’t call customer service as have no service! Live chat is busy and status checker brings up a message about yesterday’s issues being fixed. I need...

No network for 2 days now!!

So this is the second day now I can not make calls receive text or anything it’s a complete utter joke my phone is my work phone! And it’s going into the second day where I’m losing money!