cancel
Showing results for 
Search instead for 
Did you mean: 

Communication

MarieJo
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Considering all these network providers is about communicating why is it so difficult to get through to them? The company's appear to be the worst at answering and the least helpful when reading off a script. I do not feel comfortable when put through to call centres not in the UK as they request details and I can hear other people in the background. DATA protection? 

Message 1 of 2
54 Views
1 REPLY 1

madasaf1sh
Level 53: Renowned
  • 3399 Posts
  • 24 Topics
  • 738 Solutions
Registered:

@MarieJo 

 

That's a normal call centre, and sounds like someone has a faulty microphone or someone is speaking loudly to customers due to them being deaf or a poor line...

 

Absolute garbage to even mention Data Protection, and when you are put through to a non UK call centre you are covered by the same Data Protection regulations as if dealing with a UK call centre, and how do you know you are speaking to someone overseas it could be someone in the UK who is a foreign national working for o2... have you been to one of o2's call centres? they attract bright people from all walks of life and nationality. 

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
49 Views