courtesy phone

[Anonymous]

My phone Nokia lumia 925 with retail price £250 was send for repairs today from your store in Manchester's Trafford shopping centre. In replacement I was given Samsung E1200 with retail price £5 I had to leave £25 deposit for. Dont make sense to me and I think this is embarrassment for O2. I left constructive feedback with the customer assistant that was serving me but had no sympathies around my disappointment.   

I am not happy as courtesy phone have no internet that is essential for my business. I think there should be some more reasonable approach.

[MI5]

Standard. Many companies don't offer anything at all and it's your choice to accept it or not.
You can buy a cheap smartphone for £20 to see you through if you wish.

[ewanrw]

A number of years ago I worked in a highstreet store for a mobile network, and our store made the papers for giving out a courtesy handset before wiping off the previous recipients adult content. Funnily enough company policy on the type of courtesy phones available changed a couple of days later. 

Although I note that Apple will sometimes offer "loaner" iPhones in certain circumstances.

ewan

[Anonymous]

I had to do that when my phone was sent for repairs. 

The phone was decent but I wouldnt want to use it 24/7. I got my desposit back and phone looks like new.

[Cleoriff]

I think @Anonymous was under the impression he was speaking to O2 customer services....

[Anonymous]

Common practice across the networks  - a few years ago on 3 my Galaxy S2 went in for repair and I was given a coal powered replacement that I also had to lodge a 25 quid deposit for the privilege of using. 

[Cleoriff]

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@Anonymous wrote:

Common practice across the networks  - a few years ago on 3 my Galaxy S2 went in for repair and I was given a coal powered replacement that I also had to lodge a 25 quid deposit for the privilege of using. 

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Coal powered....Blimey...

[Anonymous]

I think it is wrong to think that companies can charge customers 5 times deposit of actual product price(used product)  I would assume that varanty should cover the coasts of a courtesy phone with basic options like internet/camera that are essential today. 

[Cleoriff]

I think there are some insurance policies that cover a decent courtesy phone....but I would imagine if companies provided a good smartphone as custom and practice they would need to charge a lot more than a £25 deposit?

[Anonymous]

this was the attitude I was given by the customer assistant and it still sounds as stupid. I wouldn't mind getting £20 smartphone as courtesy and leave £25 deposit for it. why would I buy a new phone if I have waranty? courtesy meaning polite this is more f y