Re: compensation text from o2 - Page 4

Zombie_Fried · ‎18-07-2012

I have just had a text from o2, about the outage last week. Informing me that I will get 10% off my bill, and £10 to spend in the o2 shop in September.
Thanks very much I never even asked for anything. Nice good will offer though. Cheers

perksie · ‎04-10-2012

If you were told you were affected and would get the discount, ring O2 and query it, not all customers were.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎04-10-2012

The VOUCHER was £10 to spend in store during September, so yes, you have now missed that. The money off your bill was 10% (not £) on your September bill if you were effected by the outage (you would have been sent a text if you were).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-10-2012

it was as clear as mud. Not only was i not told i had to ring up for the 10%off and would would have to prove i was affected, i found out i'd also lost the £10 voucher as it was from the 1st sept, and as i have 2 phones that was £20 i've missed out on. As soon as my contarct finishes i'll be taking my business elsewere.

MI5 · ‎04-10-2012

You can't please everyone........!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎04-10-2012

This was all in the national press and on television and on the O2 main page for weeks, I can't understand there are still people who are saying they've missed it, or have misunderstood how to claim.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎04-10-2012

i used my voucher for a universal car charger...which was broke!

ive still got it here. its more hassle than its worth to take it back and exchange. i'll just buy one off ebay for £4