Solved: chat

Anonymous · ‎08-12-2015

what is promised on chat never occurs

I was promised a refund of a charge of £19 for an international call which I did not make on 25/08/2015. The promises were made on caht on 23/11/2015 and on 4/12/2015 but the refund was not received on my bill on the 4/12/2015 nor in my current charges.

Chat is a complete waste of time and should be scrapped

Cleoriff · ‎08-12-2015

@Anonymous I have answered this question on your first thread here

http://community.o2.co.uk/t5/Discussions-Feedback/refund-of-19-for-call-not-made-not-received/m-p/933381#M76160

Please remove your name and phone number as this is an open forum

Flagged

Veritas Numquam Perit

Cleoriff · ‎08-12-2015

@Anonymous I have answered this question on your first thread here

http://community.o2.co.uk/t5/Discussions-Feedback/refund-of-19-for-call-not-made-not-received/m-p/933381#M76160

Please remove your name and phone number as this is an open forum

Flagged

Veritas Numquam Perit

jonsie · ‎08-12-2015

Always better to speak to customer service imo.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎08-12-2015

As said on other thread. You won't see any credits until your bill is produced.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎08-12-2015

Surprised this thread is still here as it's a replica of the one I linked to in my first post?

Veritas Numquam Perit