Solved: charges for recieving texts from premium numbers

Anonymous · ‎05-12-2016

I have been charged for the last few months for recieving unwanted competition texts that i do not respond to please help they are costing me thirty pounds a month what is 02 doing about this

Cleoriff · ‎05-12-2016

Hi @Anonymous Have a look at this thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/m-p/968023/highlight/true#M112290

You may have clicked on a link on FB....you need to act on the advice in the guide above

Veritas Numquam Perit

Cleoriff · ‎05-12-2016

Hi @Anonymous Have a look at this thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/m-p/968023/highlight/true#M112290

You may have clicked on a link on FB....you need to act on the advice in the guide above

Veritas Numquam Perit

MI5 · ‎05-12-2016

Just to add that o2 will do nothing about it.
It's entirely your responsibility to resolve with the company charging you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-12-2016

If you have problems contacting them, tell us the short code from which the texts come and we can give you the contact details.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS