cancel
Showing results for 
Search instead for 
Did you mean: 

Overspent?

760
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Iam on a sim contract and never overspent.ive had texts and emails from o2 saying I'm overspent by £150 I've not made any international calls or premium numbers no one else has used my phone  so I'm extremely upset as I can't find out whats happened til my next bill date.so I have to pay a bill and I don't know why?This is so wrong.Had anyone else had this?

Message 1 of 3
570 Views
2 REPLIES 2

madasaf1sh
Level 77: Grand Master
  • 10770 Posts
  • 58 Topics
  • 3111 Solutions
Registered:

@760 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it #Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom

 

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 3
566 Views

Bambino
Level 85: Esteemed
  • 23599 Posts
  • 1037 Topics
  • 3750 Solutions
Registered:

@760 

You can also contact the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 3
556 Views