General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

SIM not provisioned :2?? wat is this

what is this? got a replacement SIM and all it says is this! HELPPP

upgrade from simplicity to full contract

hi just a quick 1 i am very confusedi got this deal in november great for my bb curve last week this broke so no phone rang 02 to upgrade to a full contract to be told you have to wait till 2 may ???? this is a 1 months sim deal my 02 site says i can...

DHL have lost my phone and o2 won't help!!!

My friend ordered a HTC windows phone but then changed her mind and decided to go for an Android model instead. She phoned o2 to try to change the order but it had already been dispatched. No problem said the customer service bod, just refuse the del...

Samsung Galaxy S - Wifi Issues and Have o2 withdrawn it?

Hi all,This is my first post on O2 Forums, and I guess this is not a good way to start.I am an o2 business customer, and we recently upgraded our business contract and swapped three of our iPhone 3GS's for three Samsung Galaxy S's through O2. The Gal...

my free texts

i'm realllllyy confused, i've just topped up ten pounds to my mobile, but my free 300 texts hacen't come through? i topped up last month on the 7th, and this month on the 4th, does that have something to do with them not being applied to my top up? p...

friends and family 30% discount

i'm on the friends and family staff discount @ 30% off a 30 day rolling simplicity contract... (they said they could offer this money off for up to 10 friends and family)now... I was the partner of a staff member at the time but we've no longer toget...

Problems in Bracknell area

We're a business customer - currently have a large percentage of staff mobiles without coverage within our Postcode area (RG12).Business support say no ETA and no idea what the problem is - completely useless.

Free texts via website

I can't send free texts anymore. I have changed my mobile & re-registered, but when I try to send a free text on the computer, I get a message saying that "there is an internal fault, please try later".This has been going on for a couple of weeks.I h...

02 mobile web / 02 pre pay wap.........

I know this may sound like a stupid question but can someone explain to me exactly what these two are? and any differences?As a fairly new user of 02 I am a bit confused.When I access the internet on my mobile, my phone first saysConnecting 02 Mobile...

DHL Delivery

Evening Everyone,Just to let anyone know, if you ordered a phone after 6pm on Wednesday and the tracking still shows as in Leeds according to the o2 man i spoke to earlier they arent releasing any orders until tuesday morning, so we wont get them til...