General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 priority:shockingly poor customer service

Does anyone have any contact details for some help/customer service for O2 priority, specifically for the supposed O2 breakfast packs that were supposed to have been sent out during the rugby world cup.I registered, got a text saying I'd get one, the...

My account was hacked into 15th Oct`

Hi.Anyone else had this?Some scumbag broke into my O2 account, changed my email address and home address, then ordered an upgrade of a new Iphone 4S !!!!I`m stuck now with a tarrif for the phone I didnt want, or even recieve as it was delivered to th...

Network down for 4th day

This is the 4th day of O2 network being down in Bethesda, North Wales. What is going on?

O2 Data charging problem

No doubt the Mods will remove this, after all it's not complimentary to O2. I mean, how dare I tell you to check your bills following O2's own admission that it has had some of it's customers over.http://www.bbc.co.uk/news/business-15219675No doubt t...

o2 signal issues

i live in a huge big city with masts everywhere, and have always had issues on both 2g and 3g, well 3g is very patchy here, without the normal excuses can o2 tell me if there will ever be an end to the problem, since they are a huge network and "o2 i...

Forum issues

Following on from other threads

Mobile landline problems re-post as I guess O2 seem offended

Sorry for the problems you are having Andy, but you won't get any response from O2 on the forum. This is just customer to customer with no official O2 presence.Your last post seems to have been deleted due to some personal remarks aimed at O2 staff. ...

Signal problems maesteg

Hi Is anyone having trouble getting a signal in maesteg ?

Getting speaking clock instead of voicemail

I have recently opened an O2 account. If I get an on screen message telling me that I have a voicemail and I press the "listen" button I do not get taken to the voicemail but to the O2 speaking clock. I am getting fed up paying to be told the time wh...

Changing a a faulty phone...What is O2's policy?

I have had 3 faulty Dell Streak phones from 02, and although i love the phone I feel that it is not one that I trust any more to work properly.Anyhow I have gone through O2's process and was told after a third faulty phone that I would be able to cha...