General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! payg mobile broadband

hi just wondered if any other users today would like to comment on the speed of service, in my area totally unaccepably SLOW!! i appreciate larger numbers of users etc but almost a minute to load a page like this one is ridiculous, unable to make onl...

Resolved! Top up

Iv just tried topping up my phone but it isn't at the end of the month yet so it's telling me I can't choose the option I want till the 25th, if I buy a bolt on will it let me use it now or is it going to say I need to wait till the end of the month ...

Resolved! Recover Emails from 2-3 Years Ago From O2?

Hi, Has anyone successfully done this? I am making a claim against a company I used to work for and I don't have those emails anymore that I deleted after a format on my hard drive. Thanks.

Resolved! Signal

I have been on O2 for quite a while now and changed my phone two weeks ago to one of the smart ones. But now I barely get any signal in my home to receive calls. I do sometimes but it is a rareity, but I did always with my old phone. Why would a chan...

The Disgrace of O2 Repairs / Customer Service

Does O2 have any idea how important peoples mobile phones are to them? Does O2 have any idea how much time people spend picking the phone that is just right for their needs? Does O2 give any consideration to the emotional and physical impact of the f...

Resolved! Why not have a 'no internet data' tariff?

I have a small, basic phone which I can use for calls and texts only. No internet, not camera etc. My Simplicity tariff includes data use and wifi neither of which I use. I think there should be a lower tariff for calls and texts only.

4G Tariff info now available

http://www.o2.co.uk/4g/4g-tariffs

Resolved! International Favourites lack of customer service

THIS IS NOT SOLVED.# I don't have an iPhone. This problem has been on O2's website siince Apriil when I first went to try to set up my numbers. AND GUESS WHAT!! It still doesn't work Just to further make me want further absooliutely fuming at O2, I a...

Resolved! Premium text

I have a charge on my bill for two premium texts to 9011 and don't recall sending these does anyone have any idea who 9011 is before I call O2?

Resolved! Please help! Urgent fraud question on stolen phone

My phone was stolen at around 3am-4am on Saturday. I didn't report it until 11:50 that morning as I wasn't 100% sure it was stolen until I checked my call log. I thought I may have misplaced it. By the time I reported it I had £177 worth of charges o...