General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! live chat experiences

Now, this is supposed to be serious thread, (famous last words), and the question is simple: Why does everybody complain about the live chat facility? I have made jokes about it here in the community too, but I have also used it to resolve account qu...

loss of O2 service in Finchampstead

Hi - has anyone else suffered loss of service in Finchampstead since the new year? I use my phone for business and now can't make phone calls. it was fine for calls and texts last year but now is mostly unavailable. anyone else suffering down nine mi...

Fire phone - A review

4 Stars. I have just upgraded to the Fire from a mid-range smartphone. That means that I cannot contrast with the higher range devices like I-Phones, Galaxy etc. etc. What I can say is that the difference in build quality and performance is huge. The...

unordered sim mess up!!

I'm very dissatisfied, I never ordered a sim nor did I want to have to go to the 02 shop new years eve get a replacement sim which still isn't working I left my daughter for a trip to London had no internet as the sim mess up messed my new year up.3 ...

Expanded 4G Coverage, Surrey/Kent borders

It was a pleasure over Xmas to see 4G on both my Phone and Tablet in a location that has only previously achieved Edge at best, and only a mile or 2 from the M25. Congratulations to O2 are in order.

Nokia Lumia Free gift redemption update

There are problems with this gift redemption which have been well documented on the forum. I too got the same result as many when I entered my details on the miocrosoft site (IMEI already registered please call the cusotmer service number). However I...

upgrade

Hi it's time to upgrade and I'm thinking samsung s5. The problem I'm not in a 4g area I'm full bars on 2g and 1bar on 3g according to the coverage checker ... can I still get this phone? Help! Ta

Resolved! Early termination

HelloI have a question , some few days i m disconnected from service due of non payment , its my mistake , but now they sent to me via email billing , with full amount of airtime and device plan , which i cant pay because its to higher , i have talk ...

Writing useful requests for help

Can we gather together here in this thread, some advice for people posting "help me!" type messages for the first time, to make it easier for us to responde in a useful manner? OK, I'll start... Please, folks, understand that we are just people, we a...

Resolved! Shiny new 4G mast - but no data connection ever since :(

Imagine my delight when I saw that a new 4G mast was going up just down my road! Reliable fast data connection coming my way. This was two or more weeks ago and ever since I can't get a data connection at all and my phone reception is ropey or non-ex...