General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! HELP - How to I transfer credit between SIMs

Please help - my SIM got damaged recently and no longer works. I have receievd a new one but I have almost £20 credit on the old SIM that I want to transfer to the new one. Major point - I can't read the serial number of the old SIM but I do have the...

Resolved! proof of purchase problems

Been waiting for 8 days now for my proof of purchase email that will take "24 hours" to send. I've been on the phone everyday for at least an hour trying to get this sorted and i've been in the o2 shop. useless, surely this is against the law im payi...

O2 Dreadful customer service

Having been with O2 I am glad to hear I can finally leave. O2 customer service has always been bad but I stayed with them simply because I use Visual Voicemail and when I oreviously moved to Vodafone, I missed it. However now EE have not only far bet...

Lack of text information when travelling to different countries

I have recently been on a cruise to Portugal, Malta, Greece, Turkey, Bulgaria and Spain. Only 3 texts were sent to let me know the area charge, which meant that I had to guess the charge. This led to me being charged high rates when I was in Lisbon h...

Resolved! 30% off pay as you go on the I Phone 6

Hi all, I have just decided been pursuaded to move over to O2 mobile knowing that i'm entitled to get 30% off my airtime through my organisation. I spoke to an O2 adviser over the phone about a week and a half ago he pursuaded me to switch to O2 and ...

24 hours with a Galaxy Alpha

Ok so 24 hours into the Galaxy Alpha: on opening the box and picking up the handset you can tell that this is a phone that means business from the feel the weight and the style of the handset it sjust fits perfect into the palm of you hand and feels ...

Wireless Mast in My Area Not Working

No Mobile signal for past two days; And when I go to the help option it tells me that webchat thingy is unavailable and I should ty between 7AM and 11PM... It's been saying that all day. Just venting really; My husband is self employed and much of hi...

Be thankful...

So after my daughter and wife episode, I got to thinking about how addicted we've become to our smartphones and more specifically to 3/4G We take a lot for granted in the UK. I travel quite a bit, mostly throughout Europe but have done my bit around ...

My daughter wants to disown me my wife says no more cooked food. Please help

Dear Big People at O2 I have a daughter who is 16 but believes she's 24. She's threatening to disown me, partly because I've moved to Ely near Cambridge. My wife hasn't quite reached my daughters level of frustration yet but I am now having to eat mo...

Waiting to get throw customer service

Been waiting to get in touch with customer service been on hold for more then 50min and no answer will this be standard with O2 now