General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Hull O2 Coverage Abysmal

Hello all, I have been an O2 customer for over 5 years. I have witnessed a distinct lack of service within the hull area which seems to be getting worse and worse as time goes on. At my home in the HU7 area - I normally get a Full signal, this has de...

Resolved! O2 can not contact them by email

Such a big company which does not have email enable so customers can contact,rather than wait or phone them or online chat.So sad company even though i am with them.maybe just me can not find it,as i been going around in circles..They disconnect my w...

Resolved! O2 Data Network in Hull City Centre

I work in Hull, have 2 O2 mobiles, an O2 Sim in my laptop and my company all use O2 mobiles etc.However the data network does not work... We have full signal 3G access but the network is dramatically slow in the morning and by midday is totally unusa...

Resolved! Extremely slow 3g Edgware

Hello,For the last 3 months, I have been experiencing a very slow 3G service in Edgware HA8 town centre, Sometimes is ok for a minutes or 2 then it will just drop out with a android error saying it cant access the URL what is Gmail and it goes the sa...

Wrong technical data for Doro610 on my account data.

Doro 610 is only a basic SMStext and talk phone. Account shows it capable of picture messaging and email. This is wrong. How do I get this corrected?

Resolved! android update lollipop note 4

I wrote in the chat o2 updates announced the end of December .. does anyone have insight into this subject?

Resolved! switching sim card and keeping my old number

I have filled in the form if you want to switch numbers and entered my pac code and it's been over a week. How much longer do I have to wait?

MEMBER SPOTLIGHT!!!

I have kindly been asked to participate as the next Member Spotlight. Please let me know of any questions you would like me to answer!!

Android 5.0 for Samsung Galaxy S4

This forum will hopefully have some good feedback with everyone at the O2 Community, any questions you got about the near update for the Android Lollipop - my one main question is WHEN! I personally think when the roll out for UK will be around Feb, ...

Unanswered Topics

On the Community home page http://community.o2.co.uk/ there is a section headed "Unanswered Topics" which at the time of writing looks like this:- As these are all News items they probably do not require an answer as such. Could not the space be more...