General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Next Day Delivery

On 21st January 15 I ordered online for a Samsung Galaxy tab the next day 22st jan 15 they were dealing with my order, I received an email telling me that my order has been despatched. Then at about 8:30pm I received a text from UK Mail stating that ...

A guide to O2 Refresh

How does the Refresh plan work?Your tariff is split into two plans, the first part is your Device Plan.This is the cost of the device or handset you have chosen, the cost of the phone or tablet will be a set amount each month which will cover the ent...

Resolved! no signal frequently

one week now without any phone signal in Buxted area, ongoing problem O2 seemingly doing nothing to resolve or answer complaints

maintanance work.

Thanks for letting people know about maintanance work being carried out in Harrogate over the last 48 hours, I have been expecting important calls and have had no signal so have no idea wether or not these calls where made. Terrible customer service,...

Customer Service

Contacted customer services today regarding a 3 month old Xperia Z3 phone which had an aerial fault. After requesting what O2 could do about giving me a replacement phone while it was getting repaired, I had the phone put down on me.2nd phone call, I...

Appaulling customer service

I have been a customer with yourselves for a number of years and have 4 contracts currently running with you. My phone is due for an upgrade and I went into one of your stores today to ask about this and said that I have been online and seen a contra...

free fitbit charge .. is this a con ??

i have no problem getting on the order site. IMEI number is accepted then i pick the size and go on to the details page, name address phone number and so on...when you click the finalise button a nice red box appears to tell you the postcode is inval...

Resolved! Live Chat is Busted. What's their email?

Live Chat is busted.. after about 20 attempts to refresh and try again, it's still busted, so i lost all hope of ever contacting o2 through it. What is o2's email address?

Resolved! Replacement Handset also faulty

I wonder if others may have experience or advice on the following? I purchased a Sony Xperia Z1 Compact online in May 2014 on O2 Refresh. For 11 months, it was the best handset I had ever owned. Then my problems began. I started having troubles with ...

What do you think of O2 4G so far

I know that there are lots of Topics of when I will be getting 4G etc, but I thought It would be interesting to see if people do like 4G? So where i live, I can get 3G, if I walk 200 yards outside up the street I get 4G (From a Mast a couple of Miles...