General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Disgraceful charges!!!

This is the letter I have written to O2 this morning after being charged £125 for 30 minute call, they then blamed 118 118, saying the charge is solely theirs. I called 118 118 who kindly refunded there side but O2 would not budge a inch and stated r...

WHY AM I USEING MY DATA CAPACITY SO QUICKLY?

Hi, I'm trying my very hardesy not to use my data capacity, yet only 4 days into the new month and I'm text that already 80% has been used - are O2 ripping me off? A dejected very nearly ex O2 customer! Derek

Resolved! Have Your Say

Is there anything at all I can do to stop that extremely irritating pop up that appears on so many O2 pages inviting me to have my say about O2? How many times do I have to say NO! Will it take note if I say YES and not bother me again until the turn...

No signal in Cornwall again...

Yet again, O2 fails to deliver the goods we pay for. In any other business sector, they would go to the wall, and deservedly so. After a complete loss of service down here a couple of months ago, and then the nationwide fiasco a few weeks ago, now we...

Resolved! "Bolt Ons" for premium numbers?

Wouldn't it be great if you could pay a set fee for calls to premium numbers on your phone instead of veins charged extortionate fees when you have no choice but to use your mobile to call and end up spending an hour on the phone?My last network and ...

Sony drops a clanger, accidentally confirms.....

Z4 tablet10.1 2k screenEverything else would be guess work as they pulled it from xperia lounge.http://www.xperiablog.net/2015/02/24/sony-outs-xperia-z4-tablet-with-2k-screen/

Resolved! why is 02 rubbish abroad like using in U.S.A

Why is 3 rubbish abroad like using it in U.S.A got my regular updates on my phone charged me over almost £160. Where has my last provider Three charged me my regular bill of £15 pound that is including using Internet for roaming charges. I will admit...

Hull O2 Coverage Abysmal

Hello all, I have been an O2 customer for over 5 years. I have witnessed a distinct lack of service within the hull area which seems to be getting worse and worse as time goes on. At my home in the HU7 area - I normally get a Full signal, this has de...

Resolved! O2 can not contact them by email

Such a big company which does not have email enable so customers can contact,rather than wait or phone them or online chat.So sad company even though i am with them.maybe just me can not find it,as i been going around in circles..They disconnect my w...

Resolved! O2 Data Network in Hull City Centre

I work in Hull, have 2 O2 mobiles, an O2 Sim in my laptop and my company all use O2 mobiles etc.However the data network does not work... We have full signal 3G access but the network is dramatically slow in the morning and by midday is totally unusa...