General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! o2 guard

I have a malware/virus issue on my a3. I was recommended to get an amazing bit of software called o2 guard by a member of staff in my local store. After some considerable digging I found it, I paid for it, the charge is already showing on my next bil...

Resolved! Windows 10

I have just upgraded to windows 10 on my pc. The 02 site will not let me download a pdf copy of my detailed bill. Any solutions reasons? John

Resolved! Cold calls - getting stupid and should be illegal..

Cold calls are becoming more and more common. They are driving me nuts. I get "injury lawyers", "PPI claims", "debt consolidation" and every other low life industry. This was frustrating enough at home.. but has really reached a whole new level while...

Resolved! O2 Email now with Sky How do I delete downloaded messages from the server

Hi I use a PC at home to download my email (Windows Live Mail) and these are saved on my PC. This only downloads new emails. Unfortunately they are still still stored on the Server and when I access O2 emails via my phone it downloads all the emails ...

Resolved! Incorrect premium charges on by bill

Hello, I have been charged £1.5 each week for the 6 weeks for something called Buongiorno B!Games. I have not subscribed to any such service and it seems like a scam which has been charged onto my account. How can I get rid of it and get a refund? Th...

Trying to get through to O2

Why is O2 just total crap 5 times now at 15 minutes trying to get to talk to someone to cancelthis dreaded contract.

Is it normal to wait a week for my order?

Hi guys,Last Tuesday I ordered an iPhone 6 for my daughter for doing well in her exams for delivery Thursday evening (paid £8.99).It never arrived.After numerous phone calls last week it has apparently been lost between warehouse and courier! I have ...

CPW DATA BREACH 2.4 MILLION AFFECTED

http://www.bbc.co.uk/news/uk-33835185Yep here we go again. Customers of:OneStopPhoneShop.comTalkMobileMobiles.co.ukHold on to your hats.2.4 million accounts hacked90000 credit card details stolen.All happened in the last 2 weeks. O2 should have been ...

Resolved! O2 website down?

Is anyone else have problems logging into O2 today? I am ok logging into the community forum, however, when I try to go to My O2 to check my account, it says various messages each time I try to access it. One message says it is unavailable, another m...

O2 STATUS CHECK

I have had no "sufficient" signal since the 21st July & i the website shows there are no problems!!! I have called O2 and they have stated there is a mast down, so my question is when the status web check is meant to be live, why is the website not u...