General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Xperia Tablet Z lollipop rolling out now.

Xperia Tablet Z: New software is availableThere is a software update (v. 10.6.A.0.454) available for your device. Update your device's software and enjoy new features, better performance, speed and bug fixes. You can update the software today using y...

O2 Poor signal

I live in Lincolnshire and I know its rural but is anyone else having trouble with the O2 signal? It drops out for long periods and my phone says No Network. I tried ringing the Tech line only to be told. It must be your phone our signal is fine. Is ...

Resolved! Can't get through to O2

Just wondering if any one has had the same problem, i have been trying for 5 days to get through to someone with out being cut off! I think it's just really poor !!!

Resolved! Mamnoon...Live Chat.

Just a wee while ago I was talking to the above named man, he was a fantastic help and I was very grateful for his very detailed help. Unfortunately I somehow cancelled the live chat. I wouldn't want him to think it was deliberate. So Mamnoon, thank ...

courtesy phone

My phone Nokia lumia 925 with retail price £250 was send for repairs today from your store in Manchester's Trafford shopping centre. In replacement I was given Samsung E1200 with retail price £5 I had to leave £25 deposit for. Dont make sense to me a...

giffgaff getting DDOS attacked (apparently)

Hey guys,Don't know if anyone has mentioned but gg are apparently under attack from a DDOS... It's definitely been on and off for the last 24hrs+ but no word on what the cause is.Somebody posted on the forums to make sure u were topped up as they wer...

02

I have never been part of a rubbish network, the data on my phone uses up witjin 2 days of having it , hardly any network coverage , customer service is like a non existent swiss army, bills heavy and i hardly use it, have told them i am partially si...

Data allowance not available

hi allHas anyone else logged into the app to find the data allowance bar has disappeared? It's been like it for a few days now and I've deleted and reinstalled the app but no luck?When I'm not using wifi or wifi is unavailable I have no way of checki...

o2 gurus are useless

I was nearing to the end of my contract, only one month left and so I asked when I could change to a sim only plan. I was told that I could change one month earlier than the end of my contract date, only to later find out that this was wrong and I ha...

Resolved! Pay As You Go phone not working

I have had a Pay As You Go Phone for some time and do not use it very much. Some years ago it seems to have been moved to a tariff that did not need regular top-ups because I had a large credit balance through regular top-ups and little usage. This s...