General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Apps to block numbers

I currently have a Windows Phone (Lumia 1020) and it has an awesome block list feature and it has the power to block calls and even texts from numbers added to the list.I will soon be upgrading and probs not be choosing Windows Phone as some of the a...

Resolved! Bt mobile

Hi guys. My aunt just phoned me in a panic. She called me on Wednesday for a few minutes, and got an email from BT to say she has used all her allowance. I checked my phone and the call lasted 4 mins 33 secs. I went up to check her phone and it said ...

Resolved! Military Discount on 5S

My upgrade was available from November, so I went into an O2 store to upgrade from a 4S to a 5S and claim my 30% military discount. Went through the whole process only to be told that the 5S wasn't available for the discount. This was not stated on t...

Resolved! Urgent Query

HI,I recently made the mistake of not topping up my card on time with sufficient money to pay for my monthly phone bill with O2. This meant that money was taken off my refund for the last two months. How do I stop this and do I ever get my refund bac...

Test

Test123

Resolved! Sim Not Working An No Answer At 02

My sim card is saying no service and I can't get through to 02 I have tried for 48 hours now to phone or use live chat and they are too busy to speak to me. Although they do look forward to speaking to me if i call back I have tried the following tim...

Resolved! No answer to calls by CS, no live chat. Give me an "End Contract Button"

Get someone to answer the phone would be good. Sean Bean keeps disconnecting me. Live chat is always "Busy" so that is no good. I can't do what I want online, which is to leave and get a PAC. All I want is a button to click to say I have given notice...

Resolved! live chat advisor v____e

Just had a live chat with one of your advisors and would like to say a huge thank you, he promised to sort out an issue i had so fingers crossed , he was very good and hsd fab customer service skills one happy o2 customer

Resolved! Iphone 6S Sim Won't Activate

Hey, hope someone may be able to help me.I upgraded my Monthly contract yesterday from a Samsung to an iPhone 6S. When I picked it up in the store, the guy told me he had set it all up, and that it would 'activate' within 24 hours. 24 hours later, it...

Resolved! 4G Data Roaming - EU/Czech Republic

I recently travelled to the Czech Republic, and made use of O2 Travel. I was in Prague for a week, followed by Brno. Although it was all very smooth, and £1.99 per day for unlimited data is a pretty good deal, my only complaint was the lack of 4G dat...