General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! O2 Refusing to give me my money

Any one else had this problem ?I have been waiting since 2nd week of August for )2 to pay back my £184 taht they owe me..they have lied and lied sying it will be in my bank.I had one manager mid September telling me "I promise it will be in your bank...

Are O2 falling behind with 3G? they are losing customers.

For a few years, I've been on an annual lads week out on a narrowboat. Four of us have smartphones which we use for navigation, and finding places to eat and drink. We understand canals are not the highest priority for coverage, but around the Midlan...

02 open discount....will it work

I've be sent a friends and family 30% discount code from o2 open (family member in the RAF). I'm looking to upgrade to the new Sony Z5. When I asked someone on the online chat they said the o2 open code may not work on the Sony Z5 but they weren't en...

Resolved! Downloading monthly bill pdf

The new website does not appear to offer the facility to download a pdf of my monthly bill.I could in the past. Live chat was hopeless.

A bit of a moan and a Thank you

I had awful bother trying to upgrade two mobiles over the phone after being hung up on time and again and being promised new contracts to sign with nothing coming through, delivery dates for new phones and nothing arriving. Eventually I phoned in and...

Disappointed...

I have a pay monthly contract for a mobile phone and tablet. All was going well until a few weeks ago when I received a bill for over £230. I contacted O2 and was told that the excessive bill was due to a system error and that it would be corrected r...

DON'T buy insurance!!

O2 insurance. Buy a phone, I'm paying £70 a month including the most expensive insurance. £12.50 a month. I was told when I bought the phone it covers anything at all and a new phone within 48 hours. Sunday I had my phone taken, Insurance office only...

Ofcom casts doubt on O2/Three merger

The UK telecoms watchdog has cast doubt on the merger of O2 and Three winning regulatory approval. Ofcom chief executive Sharon White said in a speech in London on Wednesday night that "four operators is a competitive number". The proposed £10.2bn ($...

LIVE CHAT

No matter the time or the day LIVE CHAT is always busy!! Phone o2 and chose to speak to someone regrading an issue and you wait for ages. Phone o2 to buy something and you get straight through. Seems current customers get fobbed off and new customers...

Resolved! latest update wifi assist

i brought my daughter a new iphone 5s in August to replace her old one, i increased her data allowance 6 fold, 500mb to 3gb as she kept going just over her limit, this morning with 1 week left to run on this months allowance, she told me she has used...