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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4125 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 14064 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14051 Views
  • 89 replies
  • 0 kudos

Resolved! Signal issue

I recently upgraded my sim only account to another sim only account. I got a blank sim and swapped it (as I thought a new sim would improve my signal). Maybe it is a coincidence but, at first my signal was loads better, but then it dropped quickly. P...

gemz4the1 by Level 23: Casual Specs
  • 951 Views
  • 1 replies
  • 0 kudos

Excellent O2 Customer Service

I just wanted to offer some praise to the CS staff who normally get so much criticism.I am in Spain. My sim only contract ends this month and O2 have some damn good deals on all the sim only contracts. I didnt want to do it online... so I rang at 9.1...

Cleoriff by Level 94: Supreme
  • 1751 Views
  • 11 replies
  • 4 kudos

Resolved! Are O2 incompetant?

Hi all, i returned a phone i ordered before Christmas within the cooling off period, i then telephoned to cancel the contract and check that the phone was recieved ok. Was told that phone had been recieved and that the contract would be cancelled, wa...

Anonymous by Not applicable
  • 2900 Views
  • 16 replies
  • 0 kudos

Horrified customer

This morning I have opened 3 default notices from o2! That would be reasonable if I was a nightmare customer and dodged payments, but I have about 7 different contracts running and am rarely late making a payment. The three notices are regarding paym...

Anonymous by Not applicable
  • 2419 Views
  • 24 replies
  • 0 kudos

Resolved! Unlocking my Iphone 6S

Hi guys,Basically I bought an Iphone 6S from a UK store(not an O2 one) and I am using an O2 Pay and Go SIM card. Will I still need to wait 12 months to unlock it?

Anonymous by Not applicable
  • 1545 Views
  • 12 replies
  • 0 kudos

Resolved! Change of registration details

My issue is that I would simply just want to change the details who the phone is registered to. The phone is registered to myself but to change it to my ex-partners because it is his phone but the phone was registered to myself when we bought it on c...

Anonymous by Not applicable
  • 1807 Views
  • 11 replies
  • 0 kudos

Resolved! Cost of texts from UK to Berlin

If I am on a pay monthly contract and have unlimited texts in the UK, and My friend is on an EE contract and has unlimited texts in Berlin, would it be free to text each other or would it cost and if so how much?

Anonymous by Not applicable
  • 1918 Views
  • 7 replies
  • 0 kudos

Customer service

I bought my phone from O2 in April 2015 and than my loud speaker failed on me I phoned O2 customer service I advised me at first to take my phone to O2 and they will replaced it at the store once I got to the O2 store in Brixton they told me they can...

Anonymous by Not applicable
  • 2350 Views
  • 5 replies
  • 0 kudos