General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Incorrect information being given to people on chat sessions

Probably been asked before but if this is the case (and Im seeing a few reported on the forums that the information often isnt correct) then why do O2 continue to use it? Especially if there are potentially situations where decisons are made based on...

New contracts

So i have recently been getting text messages from o2 about upgrading as my contract is up for renewal shortly.So i decided to go check out how much my Samsung S7 was worth against the new S9.In the upgrade/recycle option you select manufacture, mode...

Positive feedback

I have just had a chat with an o2 Employee on the 202 number called Yusef, he was so calm and understanding.I had charges on my phone that I didn't make and he was so patient, talked me through everything and helped me pay some of it off.I'd love to ...

Signal at home

Well I have tried and still disappointed.I have been offered a tiny discount off my phone bill .which does not cover the cost of buying a landline phone and all the extra costs of using a landline. Seemingly there is a working signal "somewhere?" Of ...

Data gifting

Hi 02 have you considered letting your customers gift data and txt messages to other 02 users as i would really like to be able to do that for family and friends.

Outstanding customer service!

Just had to say what excellent service I received from one of the Pay and Go team whom I spoke to by phone today. I wish I could remember his name but sadly not. However it was to do with topping up my phone balance. My card was constantly being reje...

Contact Preferences

Thanks to O2 today I could finally access my contact preferences via the new o2 Ask app after not being able to access it for a couple of years

Your account will close once the Porting Authorization Code code is used...

So in a nutshell a question came up regarding the actions of requesting a PAC, and triggering a PAC and what if any impact this might have on the standard 30 day notice period and pay monthly contracts.Below are (some) of the relevant terms, just lik...

Wifi calls

Just found out I can't use wifi calls when abroad even though I was told by a 02 chat person I could. This as replaced tu go. How can it replace if you can only use in the uk. What a waste of time. Bring back Tu GO.

O2 Hold Music - The Playlists!

Hey everyone,As much as everyone hates being in a queue, sometimes it's unavoidable when it's busy... Whether it's a queue to get into a gig, the cinema, the shopping tills, or when calling for support. That's why at O2 we put a great deal of effort ...