Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 86 replies
  • 0 kudos

Resolved! Webmail not working

HI all, is anyone else having problems logging on to webmail? I can access my o2 accounton the o2 site but the webmail feature just times out and doesn't connect. Been like this since early this morning. Contacted o2 via live chat and got told to con...

Anonymous by Not applicable
  • 102 replies
  • 0 kudos

Resolved! forever waiting for someone to answer....

So tired of waiting for an o2 agent to pick up. I've been on hold for 20plus minutes each time i have tried to call yesterday and today. Tired 3 times in total. It's not possible for me to sit endlessly on hold.I was planning to upgrade and renew my ...

Anonymous by Not applicable
  • 9 replies
  • 2 kudos

Apple iPad Pro - Your going to need bigger hands

As a self-confessed Apple fan, this is going to be a difficult review to write without being unbiased. With that being said, lets get right to it. The Box Firstly, the box. In typical Apple fashion, the box is very understated. Using as little packag...

iPad Pro Box.JPG iPad Pro Innards.JPG iPad Pro.JPG Paper.JPG
Anonymous by Not applicable
  • 32 replies
  • 0 kudos

Proof of Purchase Nightmare

Ok i have spent a week now trying to obtain a proof of purchase document from o2. It has been a nightmare i have been in contact with customer service no less than 10 times. A number of times i have been told the document has been sent and to please ...

Anonymous by Not applicable
  • 21 replies
  • 0 kudos

Resolved! gold keyboard

Just thought I'd give a nod here to Go Keyboard. They have a beautiful gold and black keyboard with swipe function which goes beautifully with the platinum gold s6 edge x

Cairdeas by Level 23: Casual Specs
  • 117 replies
  • 2 kudos

O2 Webmail

Can't believe that O2 have turned off the webmail service! Customer services have just told me this relates to a communication back in 2013 but can't show it to me. Yes I was one of those customers who moved over to Sky so told webmail would continue...

Anonymous by Not applicable
  • 32 replies
  • 0 kudos

Disgraceful Customer Service

Exactly one year ago, I upgraded my phone. However, it did not suit and I returned it within the period allowed. Although I have spoken to O2 on numerous occasions, and despite their promises to amend and refund the account, I am still been billed fo...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

customer service

if O2 think im going to hang on line for 15mins or more to obtain a "pac code" calling from another mobile they are mistaken. i think i will now change both phones to another network with new numbers.

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Resolved! 4G

Just got my Samsung S6 and 4G coverage is good in my area. My phone settings are set to 4G/3G/2G auto connect. On the O2 website https://www.o2.co.uk/4g/setup/ you enter your number and a code is sent by text. When you enter the code you are given th...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

WiFi abroad..a query

You know I am a technophobe.... that goes without saying but I have had some major problems with the WiFi in my apartment since I arrived in Spain. Not with my mobile... but both laptops. Never had an issue before.The Wifi company is a small one run ...

Cleoriff by Level 94: Supreme
  • 14 replies
  • 0 kudos