Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 86 replies
  • 0 kudos

order not arrived

an order should have arrived today. it has not. unable to get any tone by dialing 202. been cut off twice on the land line after just over 8 minutes. what a rubish service. my money has been taken but no goods have arrived. i will be changing provide...

Anonymous by Not applicable
  • 22 replies
  • 0 kudos

Resolved! Discounts

I was contacted last night and offered a discount for a new contract. The phone was out of stocjk so I called up today to get a different handset. I was passed from department to depatment for 52minutes untill someone said I need the discount depatme...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Resolved! Foreign address

I want to use a debit card with a foreign billing address but the site doesn't provide for a foreign address.What can be done?Rose

Anonymous by Not applicable
  • 25 replies
  • 0 kudos

Data Saver Feature in Chrome

Not sure if people have seen it, but Google have introduced a new feature on their Chrome browser. Reportedly reducing the amount of data used when browsing the web by "up to 50%", this could be useful to those with limited data allowances. More info...

gmarkj by Level 53: Renowned
  • 9 replies
  • 2 kudos

O2 Community November Rewards - Send us your votes!

Hi guys, As always at the end of a month, we'll be posting November's rewards in the next few days. However, now is your chance to post here or to PM me with your reward nominations! Those members who have created lovely guides, reviews, or just a he...

and my axe.png
Toby by Former Staff
  • 11 replies
  • 0 kudos

Resolved! O2 Webmail

I have been unable to login to my O2 webmail. It has been working fine up to quite recently. Not a major problem now, as I have redirected all my email from O2 to SKY. However, still very annoying and of couse, no notification received from anyone (a...

Anonymous by Not applicable
  • 25 replies
  • 0 kudos

Resolved! cant connect my new upgrade to 02,

Got my new upgraded phone today. Put the nano sim card into it, cant get it connected to 02 network, got a few texts telling me how to set it up, but they sent them to my old phone an sim, old sim wont fit into new phone, rang them today and they sai...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Resolved! Webmail not working

HI all, is anyone else having problems logging on to webmail? I can access my o2 accounton the o2 site but the webmail feature just times out and doesn't connect. Been like this since early this morning. Contacted o2 via live chat and got told to con...

Anonymous by Not applicable
  • 102 replies
  • 0 kudos

Resolved! forever waiting for someone to answer....

So tired of waiting for an o2 agent to pick up. I've been on hold for 20plus minutes each time i have tried to call yesterday and today. Tired 3 times in total. It's not possible for me to sit endlessly on hold.I was planning to upgrade and renew my ...

Anonymous by Not applicable
  • 9 replies
  • 2 kudos