General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

live chat

any one having problems getting onto live chat.

Books4you

I had this today. Phone up o2 & get a bar done on all direct bill account. That’s will stop it happened agine & get them to confirm by email or text & it’s work so far for me.Lasevia telephone number is 03300538806Or email them on administration@lase...

Still having problems with 4G

4G is still not working in the Midlands

Network issues 6th December 2018

Very disappointed with network issues yesterday. Drove 180 miles to an unfamiliar place for a funeral adding to the stress of the day, could not call my family and no Google maps. Made a horrible day even worse! First ever complaint after 10 years cu...

Kudos

What are kudos anyone thanks

Blackberry WiFi Calling

I've been with O2 for years. The signal in my house has never been good - but TUGO made it ok - just about - with my previous devices. No I have a Blackberry KeyOne and the signal is no longer usable. And with TUGO binned - and O2 saying they're not ...

Compensation

Hi, as you know the network was down yesterday, both of my devices would not work. This was a nightmare as my mobiles are used purely for work, therefore I was unable to work as I am a letting agent. I have read about compensation and was wondering h...

Customer services are terrible

Customer services decided to give me a new name and put it thou a credit credit didn’t noticed until sim arrived I thought she’s made a mistake but no she even made me 2 email address with the name she made up that’s Breaking the law

APN

I send a text and recipient receives 8 or 9! Error msg received this morning saying APN not set. Several versions online so don't know what to use. Please help. Have tried them all. I'm a bit of a tech novice.

Outage

I work as a Roadside Recovery Driver in The Dartford area, i attended a number of breakdowns on the M25 yesterday and was not able to summon assistance on a few occasions which put myself, the casualty vehicle and occupants at Major Risk of a potenti...