General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Help needed

Hi all I am Angie. I have a medical condition that requires daily medication. Can you lovely people please advise me on a phone I can't wreck due to sweating. My daughter bought me an Alcatel u5 in December I have finished it off. Now I am on an old ...

Cell Standby high battery usage Oreo

So i downloaded the Oreo OTA update on my S7 a few week back. All was well, or so i thought. Seems there is a strange bug within Oreo that is causing the cell standby to use an abnormally large amount of battery. Today for example mine is up to 20% a...

O2 4G roaming portugal

Hi there. I am happy to share that 4G roaming in Portugal using the (altice) meo network was very good. Speeds were consistent and coverage was overall good. The only issues I had were:After a phone call when the phone changes to 3G, it often wouldn’...

O2 sales Team

I keep getting phone calls from O2 to ask me if I want a deal. I keep telling them both my wife and I already have O2 accounts. Then they keep ringing back and when I said I wasn’t interested and didn’t want anymore call the the response was not be s...

Oneplus 6 monthly contract cost

Hi all, does anyone know the reasoning of the pay monthly tariff cosst of the Oneplus 6? I don't want to go higher than £50 per month and I can't afford to pay a big up front cost. So for £19.99 upfront I'll end up paying £46 per month for unlimited ...

O2 Ask - removing calls and SMS

Just got this text message from O2 saying that the two actually useful features of Ask are going.. Are you serious, O2?

Looking for a phone under £200 that works on o2

Hi people. I was looking at getting the Redmi 5 plus but you cant get 4g on o2 as it doesnt support it. Anybody got any other suggestions. Many thanks

No data roaming in spain

Hi,just had problem resolved after a few days trying having zero access to data in Spain away from wifi.If you have checked all your settings are on for data roaming and you have tried everything else in youn connections setting reset your Access Poi...

Blackspots on 4G when indoor 😟

If vodafone are looking after the north there not doing a good job at it and its been like that since 2016 dont like being fobed off and o2 say two masts are better then one can they turn the mast up to max

Now Here's Something Interesting

I downloaded 3G Watchdog that @gmarkj mentioned and it's been brilliant. However, here's where it gets interesting. According to 3G Watchdog I've used just over 80% of my data. While I've had a text from O2 to tell me I've used 80% of my mobile wifi,...