O2 have gone downhill!

on 14-11-2015 01:33
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-11-2015 01:33
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-11-2015 07:42
Hi @Anonymous. Firstly I have to tell you this is a customer to customer forum.(in case you thought you were writing to O2 directly) Your case sounds very complicated and from what I read it all seems to have gone wrong from the point you took over your own contract which was in your Mums name. However we have no access to your account so can only guess. Someone at O2 needs to take control of this for you and sort it out once and for all.
However you can complain via this link http://www.o2.co.uk/how-to-complain
I hope it gets sorted soon for you. Best of luck.
Veritas Numquam Perit
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-11-2015 07:42
Hi @Anonymous. Firstly I have to tell you this is a customer to customer forum.(in case you thought you were writing to O2 directly) Your case sounds very complicated and from what I read it all seems to have gone wrong from the point you took over your own contract which was in your Mums name. However we have no access to your account so can only guess. Someone at O2 needs to take control of this for you and sort it out once and for all.
However you can complain via this link http://www.o2.co.uk/how-to-complain
I hope it gets sorted soon for you. Best of luck.
Veritas Numquam Perit
- 152675 Posts
- 651 Topics
- 29138 Solutions
on 14-11-2015 09:42
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-11-2015 09:42
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 96542 Posts
- 614 Topics
- 7186 Solutions
on 15-11-2015 08:41
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-11-2015 08:41
They blocked your new account because the number had been transferred across. It's the number that's blocked.
Totally unacceptable and bad advice to cancel your direct debit immediately. Definitely email the ceo, give a daytime contact number and it will be much quicker than the formal complaint which is usually 7-10 working days.
- 1 Posts
- 0 Topics
- 0 Solutions
on 17-06-2020 19:35
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 17-06-2020 19:35
Send copies to the Hague

