Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4137 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14086 Views
  • 89 replies
  • 0 kudos

Resolved! Cost of texts from UK to Berlin

If I am on a pay monthly contract and have unlimited texts in the UK, and My friend is on an EE contract and has unlimited texts in Berlin, would it be free to text each other or would it cost and if so how much?

Anonymous by Not applicable
  • 1919 Views
  • 7 replies
  • 0 kudos

Customer service

I bought my phone from O2 in April 2015 and than my loud speaker failed on me I phoned O2 customer service I advised me at first to take my phone to O2 and they will replaced it at the store once I got to the O2 store in Brixton they told me they can...

Anonymous by Not applicable
  • 2350 Views
  • 5 replies
  • 0 kudos

Resolved! Upgrade appalling service

i have received the most appalling service today, I upgraded my phone and used the link I was emailed to place my order, after following the instructions I and putting my payment info in the website crashed and my order didn't go though, however my p...

Julie19671 by Level 1: Joiner
  • 1732 Views
  • 19 replies
  • 0 kudos

Resolved! Samsung Galaxy S Tablet availability

Hi I have been trying to get a Samsung Galaxy S Tablet for quite a while now and it is always out of stock!! Does anyone know when it will be back in stock! I spoke to O2 on Live Chat a couple of weeks ago and they said the 1st January, but they were...

Anonymous by Not applicable
  • 840 Views
  • 3 replies
  • 0 kudos

Resolved! Repair bill too high

A few weeks ago I dropped my lumia 930 from literally a foot (it slid from my pocket as I crouched down.) It must have hit the corner in the perfect spot because the entire screen fracturered. I took it to my local 02 store and have been given a quot...

Anonymous by Not applicable
  • 1505 Views
  • 12 replies
  • 0 kudos

Postcode checker manual override required

I tried to top up a new Pay and Go SIM we have got for an employee. As I want to regulate use I do not want automatic top ups, not do I want to do it over the phone.Unfortunately our billing address, which we have used long before postcode checkers c...

Anonymous by Not applicable
  • 2738 Views
  • 17 replies
  • 0 kudos

Samsung S7 release date?

Apparently the Samsung S7 is due for release in February.....Rumour says it will have a 4K display...http://www.knowyourmobile.com/mobile-phones/samsung-galaxy-s7/23115/samsung-galaxy-s7-edge-release-date-specs-features-android-m-snapdragon-820PS...n...

Cleoriff by Level 94: Supreme
  • 2694 Views
  • 30 replies
  • 0 kudos

Resolved! Are O2 Insurance and Customer Service Pointless?

I spend a little over 200 quid a month with O2 and have insurance on my phone. The touch screen stopped working, I was told that if I had dropped it O2 would cover it, but as it stopped working all by itself I could pay a little north of 230 quid to ...

Anonymous by Not applicable
  • 3821 Views
  • 12 replies
  • 0 kudos

Webpage Feedback

I can't find any other way to submit feedback but this has driven me nuts for ages: I can't download our monthly statement for my husband's phone. When I click the 'download my statement' link on his account, the website goes into a permanent feedbac...

Anonymous by Not applicable
  • 1301 Views
  • 5 replies
  • 0 kudos