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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3902 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13039 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13379 Views
  • 89 replies
  • 0 kudos

Resolved! Want to return ordered phone

Hi i ordered a phone on Saturday, recieved it this morning and want to return it as it does not have a big enough memory and i dont really like it.Followed the link to the returns and all it gives me is a fix my device page, obviously something is wr...

Anonymous by Not applicable
  • 3277 Views
  • 12 replies
  • 1 kudos

Phones Charges Whilst in Paris

I am writing this post having just recieved my monthly bill. My Bill was greater than normal because my partner and I went to Paris to celebrate getting Engaged,unfortunatly we arrived in Paris on that fateful day of Friday 13th of november when the ...

Anonymous by Not applicable
  • 1908 Views
  • 11 replies
  • 0 kudos

Windows Phone 10 - Insider Event

Today, with thanks to @Toby, I attended the Windows Mobile 10 Insider Launch. This was a "hands on" event to let invited people get hands on with devices and continuum. When I arrived at the event location, it was quite quiet - I'd fitted this in bet...

Lumia Logo Powerpoint Band2 Lumia 950
Daddydoink by Level 15: Gaining a Reputation
  • 3957 Views
  • 8 replies
  • 2 kudos

Thank you O2

I would just like to express my sincerest thanks to O2. I was a passenger stranded in Sharm el Sheikh and whilst there incurred incredibly high call charges due to calls being made to my airline to establish when my family and i were going to be flow...

Anonymous by Not applicable
  • 4103 Views
  • 7 replies
  • 6 kudos

O2 Blockage?

WHY is O2 blocking Christian Concern ? Access to Christian Concern's website is being blocked in at least some venues served by O2's public wi-fi. According to O2, outlets may choose to block content that they "don't think is appropriate." It seems l...

Anonymous by Not applicable
  • 3037 Views
  • 10 replies
  • 0 kudos

Resolved! changing mobile number

please help.... i have been the community support tabs where others been stating you can change your number (first go free of charge) but i cant find any where where to do so...any ideas

Anonymous by Not applicable
  • 1657 Views
  • 3 replies
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Resolved! Ipolis app on Iphone 6

Ipolis AppOptionson ‎27-11-2015 13:23Whats the deal with the Ipolis app when used on O2 4G, it works perfectly on my mates Iphone 6 on EE but does not work when connected on my Iphone 6 on the O2 4G network. The app works fine when connected to WiFi....

Anonymous by Not applicable
  • 3736 Views
  • 7 replies
  • 0 kudos

Resolved! Tracking a device order

I recently ordered a Fitbit Charge HR through the O2 store as part of the Black Friday promotion to 'click and collect' at my local store. I recieved an email of the order confirmation and the monies have been paid - however when I attended the store...

Anonymous by Not applicable
  • 2440 Views
  • 11 replies
  • 0 kudos

Resolved! non delivery on promise and rude guru

I ordered and paid for a Samsung Galaxy Core Prime for my daughters birthday. On the Web site it states, up to 2 to 3 days for home delivery or available to click and collect. I opted for home delivery. This was on Saturday and it is now Thursday nig...

Anonymous by Not applicable
  • 1191 Views
  • 4 replies
  • 0 kudos

Resolved! No data coverage in the KT20 area

Can anyone at O2 advise when the 'data mast' will be fixed in the KT20 area? Service has been very poor for over a week now and the 'service status checker' on the O2 website has been displaying the same message of "sorry, a mast in your area is not ...

Anonymous by Not applicable
  • 1906 Views
  • 8 replies
  • 0 kudos