General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Number not ported fully

Got new phone on Monday and used the on-line port number which was supposed to go through on Wednesday. Current situation is that if I call my existing number it rings through on both my new phone an old phone (EE). If I call the O2 number, that too ...

Data

Why O2 didn't offer free data on this crisis times?... In other country's many different operators being offering free data so peoe can get in touch on this isolation times.I mean this crisis is something that don't happen often and is a one time thi...

Next Day Delivery - Not True

Ordered by new tablet at about 12pm today - one of the main reasons I ordered it was because O2 were guaranteeing next day delivery. However on the DHL website it says it's not expected until 14th. Quite bothered by this - I cannot contact O2 as thei...

How is 3G faster than 4G on O2? * Worst Network Provider*

Hi Everyone, I live in Berkshire and have noticed 4G barely works at all. I have tested using the SpeedTest app and it shows that 3G is actually faster. I have had to revert back to that! I am new to O2 and orginally come from Three Mobile. My friend...

Changing my number

With all that is going on atm, am I am able to get 02 to change my number as I'm getting nuisance calls?

contact email

HiDoes anyone have a contact email for O2? I need to speak to someone about the network coverage I am getting. Thanks

Robotcalls

I have received 10 calls today from numbers with the same prefix +226 Burkina Faso. Is anyone else having this problem?

Keeping my number

I've got a new pay monthy sim but I want to keep my PAYG number. I've tried filling the keep my number form but it's not done anything & both numbers are active. Any ideas please

Suspected Fraud

I have had a notification from Clearscore about a hard search done on my account on 04/04/2020. I did not authosie this and in fact my mobile contract is with Vodafone. Having issues trying to get thorugh to O2 to discuss this.....

Excess minutes

The combined monthly mobile bill for my wife and me is usually just over £20, but this month it was £106 as my wife incurred excess minutes trying to keep in touch with loved ones during the current situation. I accept that the minutes were incurred,...