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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 42219 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 34177 Views
  • 45 replies
  • 6 kudos

Signal strength.

Am I the only one really unhappy with the service O2 provides these days? I used to get great signal all over. Now I struggle with 2 bars in my own home, when I previously had full service at home. The prices remain the same though if not more. Has a...

JR240790 by • Level 1: Joiner
  • 1004 Views
  • 3 replies
  • 0 kudos

O2 community

I am so confused as just logged in now to see whole new layout and don't know how to use and where everything is? Are there any updates or articles about this whole new system and layout?

b4u2 by • Level 8: Talented
  • 890 Views
  • 1 replies
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Downloads from New Phone To Samsung A12

Purchased A New A12 in June 21Download from my old phone G5 Neo shop by Guru AT SHOP IN NORTHAMPTON he also cleared my old software from my G5 NeoThen told me I would have to seek advice from a mobile phone expert ????GURU.REPAIR MAN SAID THIS COST W...

DavidW22 by • Level 1: Joiner
  • 653 Views
  • 1 replies
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IPhone Pacific Blue or Sierra Blue? Views

Afternoon all. Nice, straightforward post here. If you are a blue fan which one do you prefer? IPhone 12 Pro - Pacific BlueIPhone 12 Pro - Sierra BlueI go the Pacific Blue last year and very happy as I really don’t like the new colour.

L_W_Ward by • Level 12: Nimble
  • 1456 Views
  • 2 replies
  • 0 kudos

Communication

Considering all these network providers is about communicating why is it so difficult to get through to them? The company's appear to be the worst at answering and the least helpful when reading off a script. I do not feel comfortable when put throug...

MarieJo by • Level 1: Joiner
  • 651 Views
  • 1 replies
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every time my Apple Watch updates the software I need you from your team to reset to SIM card

hiI have again asked Lisa, a great member of your team to reset my Apple Watch SIM card so I can set the mobile data - I Never have luck over the phone and I wonder if there is a way to do this from my O2 account rather than having to log here.Also t...

Apple21 by • Level 1: Joiner
  • 1013 Views
  • 3 replies
  • 1 kudos

dhl next day delivery?

Hi, bought an iphone 3gs on friday morning online, was expecting it saturday (next day delivery and all), wondered how long most people wait? by the way the forum search option is rubbish, cant believe no one has asked this question yet but there is ...

Anonymous by • Not applicable
  • 2916 Views
  • 5 replies
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Security issue on my account

O2 are currently aware of serious security breaches on there system. Customers are unaware that o2 haven’t currently ceased to deal with a third party outsourcing company, however this company still have o2 customers details. I’ve had a security brea...

Positive Feedback 🙂

Would just like to make a note of how excellent the service was from staff member Terrance! (Phone call/ payment team) Such a lovely, kind soul.Made my morning! just hope he is recognised as we need more people like him. Thank you!(hope I have writte...

Help (or lack thereof) with the O2 call centre.

I needed to change my residential address and went on line to achieve this. Having selected the address in the drop down offered, the end result was some of the new address information was missing. I felt the only way to amend this was to enter the a...

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