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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
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  • 97 replies
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fraudulent activity

I reported to o2 about 3 weeks ago that I had been a victim of fraud and was told that once my account had been passed onto a investigations officer that someone would give me a call to go into more details in relation to this but unfortunately no on...

Anonymous by Not applicable
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Data Roaming Quality in USA

I tried to use data while visiting the States 3 weeks ago, but there was almost zero data. With O2 Travel on and data roaming switched on in my device settings menu, I expected to be able to use my mobile apps and surf the Internet while in the US, b...

Anonymous by Not applicable
  • 2859 Views
  • 6 replies
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O2 community

Thanks to everybody at o2 and people who txt me last night for making me feel so welcome that was a nice touch from toby and macro

O2 guru Michael THANK YOU!!!!

What an amazing fella.. I got really panicking about a change I received from making an international call and so contacted the O2 chat. After a few failed chats and windows randomly closing I got through to Michael. He was lovely and very understand...

Anonymous by Not applicable
  • 889 Views
  • 4 replies
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Thanks for the great service

I had an issue with some unknown charges in my bill, and I was quite angry when I called customer services. The guy I spoke to, Josh, was extremely helpful at fixing the problem and even managed to calm me down (which really isn't easy).I didn't rece...

Anonymous by Not applicable
  • 837 Views
  • 3 replies
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'Spooked' & I don't mean Halloween :(

@Johnhogg ... ... ... you have sent me a pm with nothing on it when I go into private messages on the O2 CommunityHowever, initially accessing my emails for today so far, which I always do 1st, when loggin on to the internet using my laptop ... ... ....

Anonymous by Not applicable
  • 1177 Views
  • 4 replies
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Windows worst phone ever

When I first ordered a windows phone O2 was full of praise, there was going to be so many new apps and conversions from android and Apple apps, the opposite has happened no support from EBay and messenger etc. In fact people laugh at me when I tell t...

Anonymous by Not applicable
  • 2309 Views
  • 10 replies
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Ofcom to change the law on mobile boosters / repeaters

Ofcom went out to consultation earlier this year with regard to the above the decission is in this documenthttps://www.ofcom.org.uk/__data/assets/pdf_file/0019/107254/Repeaters-Statement-2017.pdf I guess this decission must have been known to the mob...

adamtemp64 by Level 66: Unequalled
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O2 Q3 Results

Decent results and they certainly seem pleased with themselves... http://www.mobilenewscwp.co.uk/2017/10/26/o2-q3-revenue-1-1pc-1-436-billion/ Interestingly no mention of Priority or Refresh in Mr Evans statement. In a similar statement made in Janua...

ewanrw by Level 10: Inspirational
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