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Agent47 · 23-12-2022

Good morning I have an iphone SE [2022] - [5G enabled]. Early November, I got a pop-up message that said: "4G Calls Turned Off - O2 has turned off 4G calls on your account". My mobile data settings says '5G auto', which I understand is normal setting...

Agent47 · 13-01-2021

Hello, Regarding the above subject title [Reset Network Settings], I have an iPhone 6s on the O2 network. It states in relation to 'Reset Network Settings' that: "this also resets Wi-Fi networks and passwords, cellular settings and VPN and APN settin...

Agent47 · 05-07-2017

Hi I have followed the instructions on the O2 website in how to enable Wifi and 4G Calling on my settings on my iPhone 6s, but it does not work. My OS and Carrier settings are all up to date as per criteria. The online chat helpline, customer service...

Agent47 · 27-12-2016

I currently have an iphone 4s and would like an iphone 6s. I am out of contract. What's the best way to do this please?

Agent47 · 13-01-2021

Many thanks MI5.

Agent47 · 20-07-2017

Hi MI5 and Co., Update: I had to raise an 'official complaint' procedure, but to cut along stories short, O2 have now done something behind the scenes. I had to turn my phone off and then on and now the 4G (Voice & Call Data) and WiFi Calling are ena...

Agent47 · 06-07-2017

Hi MI5,Yes, I'm a personal customer, not business and I don't have TU Yes, I think it is an account related issue. I will mention to CS about the 'removal' (and subsequent add-on) of the bolt-on before I actually remove it myself (it will only confus...

Agent47 · 05-07-2017

Hi MI5,Update:Ok, so I spoke with O2 Chat online and the 'reset network settings' didn't solve the issue in anycase The Guru then came on and tbh, no disrespect, he clearly didn't read my detailed synopsis and couldn't solve it either. Escalated to ...

Agent47 · 28-12-2016

MI5 / Cleoriff,Thanks.

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4G Calls Turned Off - O2 has turned off 4G calls on your account

Reset Network Settings - iPhone

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