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4G Calls Turned Off - O2 has turned off 4G calls on your account

Agent47
Level 1: Joiner
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Registered:

Good morning

 

I have an iphone SE [2022] - [5G enabled].

 

Early November, I got a pop-up message that said:

 

"4G Calls Turned Off - O2 has turned off 4G calls on your account".

 

My mobile data settings says '5G auto', which I understand is normal settings.

 

Whilst I was on the 4G network, I made and received calls/texts etc, so everything was ok.

 

I did Google the above issue and found a few O2 community forums links here:

 

https://community.o2.co.uk/t5/My-O2/Message/m-p/1544386

https://community.o2.co.uk/t5/Tech-Support/o2-has-turned-off-4-g-calls-on-this-account/td-p/1514470

https://community.o2.co.uk/t5/Tech-Support/4G-Calls-Turned-Off/td-p/1548725

https://community.o2.co.uk/t5/Tech-Support/4g-calls-turned-off-o2-has-turned-off-4g-calls/m-p/157414...

https://inews.co.uk/news/technology/o2-turned-off-4g-calls-why-message-stopped-phone-fix-explained-9...

 

Yesterday, the above same thing happened again.

 

So really my question is, why is this happening as I am concerned it may be something more nefarious?

 

It never happened on my previous iphone 6s.

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Enlli
Level 68: Extraordinaire
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Usually 4G is turned off when there is maintenance or the setting up of 5G which needs linking in to 4G to work at present

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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