General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Apple Watch Airtime Plan disconnected without giving notice.

So……I went to O2 shop to cancel my mobile contact after paying off the device as I no longer needed but wanted to keep the number so I asked to have it transferred to another contact that I intended to use. All went well. I was told that I will have ...

Good mobile service provider?

Hi, Can someone recommend a good mobile provider who supports customers with live agents please?Many Thanks,

Recent charges

Hi can you please explain why recent charges in my o2 is still not available to view. It’s been 5 weeks since this was first reported. How much longer until it will be resolved please?

Providing one time codes to O2

is it ok to provide a one time code over the phone to o2 as long as I called them? I received a one time code randomly and was concerned someone was trying to access my account. I phoned O2 by calling 202 from my mobile and they asked for the one tim...

Light at the end of the tunnel for iPhone buyers?

Chinese City Hosting Key IPhone Plant Lifts Covid Lockdown (msn.com)

Pay monthly vs Pay as you go

Hi, I’m currently with Three and looking to move over to o2, I got myself a pay as you go sim to try out the network, and I must say, compared to Three I find the coverage to be completely awful..I live in the Surrey Hills, o2 says at my home postcod...

Iphone 14 stock

Im confused about stock! so I went into a store which I wont name yesterday to ask about stock (they had in stock in his hand iphone 14 pros) not for pre-orders which I could have had there and then. He also told me average wait times in store are be...

Thank you

I just wanted to take the time to say a huge thank you to Nazmet (I really apologise if I have spelt it wrong). I panicked earlier on today when I received my bill and seen that it had doubled because I had to make an emergency call to my dad in Amer...

Loss of signal again

I’ve had my contract for about three years now and moved to a new area a year ago . Everybody I know who has a Mobile phone and Internet access has no trouble in my area whatsoever, but O2 has been nothing but trouble ,I keep losing signal. It was lo...

Network expansion

Back in May, I posted about how O2 had erected a monopoly mast in the Cardiff Bay area. Sadly it wasn't immediately activated and the whole area suffered from lousy O2 coverage. Well last week there was finally some good news... It's been turned on !...