General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Disappointing service from O2 Recycle

I know that O2 Recycle are a seperate company from O2 themselves but they are affiliated with them and I think that O2 should be aware of the very poor, and I'm having to be very restrained here, service that I recently had from them when I sent them...

Stock

Anyone know when o2 will get new stock of iPad Pros? Been waiting a week now, I know the current situation is not great but can't see why it would effect stock

Live chat not working

Consistently getting a "we're checking to see if there is an agent available" message ??

Aerial direct data breach

It has been revealed that Aerial Direct has been hacked and "business customers" data has been accessed...https://www.theregister.co.uk/2020/03/13/o2_customer_data_slurped_through_partner_databse/

Payment Extensions - not adhered to by O2

I know peope are getting extensions to allow more time for payment but a worring trend seems to be appearing that in some instances the extensions is being overridden by the automated system and people cut off - obviously I appreciate every person is...

Need to Change Delivery Address.

I have ordered a SIM card over the telephone and mentioned to the advisor that I need to change the delivery address from my billing address as a one-off (due to the current situation). The salesman said this will not be a problem, I could do this wi...

Can’t get hold of o2

I have been trying to get hold of o2 customer service for a week now. I am going to be cut off even though I have changed my billing date and this was confirmed. I can’t have this happen as I am isolated and need my mobile for emergencies. I’m really...

S20 Ultra deliveries suspended.

Spoke to o2 and no more s20 ultra deliveries at the moment.

Pay monthly

Here’s a good one on hold for 50 minutes then cut off,thankyou for that

Resolved! Disney plus for existing customers?

Hi just wondering why existing customers haven’t been given 6 months Disney Plus for free and it’s just new and upgrading customers. Surely during this time existing customers should be rewarded too..