General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Positive feedback after change/upgrade call!

Hello! I would like to give a big well done and thank you to Hayley for sorting my upgrade a couple of hours ago! She was very chatty, casual and amiable, and, as such, speaking with her was an absolute pleasure On top of it all, she managed to get m...

Excellent customer service

I just want to give a big thanks to Patient njoku a o2 representative. She has really made my day and made the opening of my phone contract process fast, fun and very informal. Before speaking to Patient Njoku I spoke to another o2 representative whi...

Oppo

Hi all just wondering what's people's views on devices. I currently have an s10 but I have broke it so looking into a new device. I am torn between iPhone 13 mini, oppo, Google pixel any help would be much appreciated

Network Issues

Absolutely fed up of this network, its been like this well over a year. I am paying nearly £70 per month. iPhone 12 Pro Max. The 4G/5G network is horrendous, worse when in busy areas, big cities etc. I was at a Rugby match in Leeds, no internet whats...

S22 ultra...

Out of interest, who has received their preorder of the s22 ultra? If so, when did you preorder?I feel disappointed that Samsung haven't followed through with their promises of stock again, but I just wondered if anybody knew a realistic time frame o...

Resolved! Disgusted in price rises once a contract is signed

I think it is disgusting that O2 decide to raise the bills with so called inflation, we only sign on for up to 2 years and usually have crap service, but we cant then get a reduction in areas that have poor coverage, if they can't wait until customer...

5g

Wow im getting 5g long time coming where I live have it where I go to the gym it brilliant

I’m a technophobe looking to buy an iPad

I need help choosing an I pad. I don’t want the latest technology just something to watch a movie on or FaceTime my kids. Read or listen to books. Play a couple of games. Check my banking and emails.

Implications of changing a small-cell from fibre to radio backhaul link

In the last few weeks, the nearest cell to me, which like most in London is a small-cell, has changed its connection to O2's core network via fibre to radio link to another mast nearby. Since then, although full signal is still achieved over 5G, data...

Trying to place an order online and keep getting "Something went wrong" error page

I've tried making an order on the O2 website twice last week and now twice this week and every time I try to make a payment I get the message "Something went wrong". I tried calling the number that appeared on the error page today to complete the ord...