....and again!

[Anonymous]

Hi everyone, my mum who is in her sixties has been paying these absolute con artists for TWO YEARS! £25ish a month for a very basic package and NO HANDSET! She was told if she kept her old handset she could get a discount on her bills. Well all that was fine by her as she didn't realise how it worked. Now that her two years are up, she signed up again!! This time they've sent her a Sony Experia and no micro sim so she can't even use it. Her mobile data on her existing sim has now been turned off by the company so she is currently paying £25 a month for a minuscule amount of texts, calls and to look at her shiny new (useless) handset. Aerial are only open mon-fri between working hours so I can't call them but feel so wretched that my poor old mum is paying for a business contract that she can't even use!
Does anyone know if I can do anything about this? She has been under the impression that she's an O2 customer as that's how they've framed it all and even their promo material says "welcome to O2 in partnership with aerial direct". She's been had! Please help us

[jonsie]

What is so hard about reading and understanding before replying ?

Hope this can be sorted, there should be laws against preying on us older generation .

[Anonymous]

That would be discrimination @jonsie , that would mean because your old you cant make decisions.

[Cleoriff]

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@Anonymous wrote:

That would be discrimination @jonsie , that would mean because your old you cant make decisions.

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[jonsie]

I have no problem but some are more vulnerable than others....

[Anonymous]

It wouldn't be easy to implement....they would have to assess everybody that is retired:smileytongue:

I tell you what, if they ever pass that law, I'll tell them you volunteer to go first, how does that sound??

[jonsie]

No problem...Hope they are thick skinned