on 30-10-202419:26 - last edited on 31-10-202407:13 by DanielPA
Totally agree. I’ve moved to EE and already get much faster and better customer service. O2 chat help is appalling. It runs you around in circles and a lot of the time you just get disconnected. Now that I’ve left, o2 tell me I can get a refund on my remaining credit but because they’ve locked me out of the system now I can’t access it. So they get to keep my money! And they’ve closed the nearest o2 shop to me. The absolute pits.
You just need to call o2 and ask them to send it back call them on 0800 902 0217... It was probably a franchise store, which o2 have been getting rid of... and then shop wouldn't have been able to help...
Enjoy EE trust me its not all roses on that side either,.,,
-- iPhone 16 Pro Max - o2 and Spusu Xperia 1V - Spusu
-- This is not customer services and we dont have access to your account I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
I was with EE worst service ever. Could never get a proper signal at work and to boot my bill was higher every month never anything from EE to say why I left in the end
EE tends to charge more @Pipstop78 as the see themselves as providing a premium service. As for the signal, different networks are strong in different locations ; the preferred network for you is the one with the best connectivity in the locations that you frequent. 👍
Hi can you please share what is up ? I am having really bad issues with billing not showing on the Web page but I have proof money has come out of my bank they say I'm 2 or 3 months behind.. wow.. dates all wrong on their system. It's bad customer care
You @haylaya would have got a response more quickly if you had started a new conversation rather than tagging your question onto an otherwise unrelated thread.
This customer to customer community cannot access accounts of provide other direct help. Hence, you need to contact Payment Management :-
You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302
