Yet another 360 Migration Mess

[madasaf1sh]

<rant>

Here is a good one for everyone, as this is what is going on with my o2 account, which has been escalted to the Exec Team who now dont respond to emails and has I think been put into the too hard pile.. 

So I got migrated to 360, and didnt think anything of it, apart from o2 setting up 12 (yes 12) direct debits for 

2 Mobiles and Devices 

1 Laptop and Airtime 

1 Watch and Airtime  

So this should have been a max of 4 direct debits, so I did what any sane person would do and cancelled all the direct debits as even CS couldnt work it out.. 

So paid everything manually, not a big issue just a PITA..  until I came to do a switchup in my local store and spent an hour or so with them trying to do the switchup, no doing, IMEI mismatch which we all thought was odd.. 

So we looked on myo2, and noticed the accounts all have switch up on them, yet all the devices are orphaned off, so they are not linked to a phone number any more 😞 

We also have a device plan on a number we have cancelled as per o2, and the 85075 text stating and CS stating that it was ok to cancel, so we did.. 

The whole thing is trying my patience and 3 weeks after escalting to the CEO and COO, still nothing has been sorted, although a plan was formulated by the Exec CS team, its all gone eerily quite... 

So if things in the migration go bad, they dont give 2 hoots, and I cant use features that I pay for, and cant get them to fix the account.. 

They really dont care about customers at the moment. 

<RANT OVER>

[jonsie]

They will get it sorted eventually

....three to five years at a guess!

[Enlli]

---

@jonsie wrote:

They will get it sorted eventually

....three to five years at a guess!

---

And Virgin hasn't been integrated yet.

More woe to come 😒

[madasaf1sh]

@Kei-M_O2 

Thanks, if you can get one of them to reach out, before it gets to the month its been with them it would be appreciated..

Not looking forward to that one, although I have a feeling they will keep seperate billing platforms, as having done M&A HR and Finance platforms are always the last to be integrated if ever...

[madasaf1sh]

So 2 weeks on got a refund for one device plan but still waiting on everything else.. and some ****** has just tried to do a port in on top of my number... thankfully got that cancelled but what a complete cluster******

[Enlli]

And how informative and smooth was my PAC into Spusu...a breath of fresh air and not a cluster**** in sight.

[madasaf1sh]

Spusu are a breath of fresh air, calls answered in 2 minutes, call backs and checkups its a whole new world, just been talking at work as part of CS improvements, and VMo2 are been held up as the way to not do Customer Services... 

[madasaf1sh]

@Kei-M_O2 

Can you get them to speak to me, as my emails are been ignored again, and I have just paid for a device plan that doesnt need paying for, as o2's texts about none payment get threatening and I could do without my number been cut off.. (So I paid it) 

This is becoming beyond a joke.... 

[Kei-M_O2]

I've asked the team to pick it up.

[madasaf1sh]

Still waiting on o2 to come back to me, as been 2 weeks since the last call from Mohammad, who promised a call back then never called back but promised a resolution.. 

What do I need to do @Kei-M_O2 to get this resolved as its been nearly 2 months now... 

[madasaf1sh]

One Final update (hopefully) 

Finally o2 have resolved 95% of the issues, having been through 4 people and to be honest apart from the derisory compensation for all the faffing it all seems to have been resolved.. 

Now whether the SwitchUp actually works as promised is another question, so that is my next job..  

Update its still greyed out on the website....

But it all seems to be good on the account....