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Yet another 360 Migration Mess

madasaf1sh
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<rant>

 

Here is a good one for everyone, as this is what is going on with my o2 account, which has been escalted to the Exec Team who now dont respond to emails and has I think been put into the too hard pile.. 


So I got migrated to 360, and didnt think anything of it, apart from o2 setting up 12 (yes 12) direct debits for 

 

2 Mobiles and Devices 

1 Laptop and Airtime 

1 Watch and Airtime  

 

So this should have been a max of 4 direct debits, so I did what any sane person would do and cancelled all the direct debits as even CS couldnt work it out.. 

So paid everything manually, not a big issue just a PITA..  until I came to do a switchup in my local store and spent an hour or so with them trying to do the switchup, no doing, IMEI mismatch which we all thought was odd.. 

So we looked on myo2, and noticed the accounts all have switch up on them, yet all the devices are orphaned off, so they are not linked to a phone number any more 😞 

We also have a device plan on a number we have cancelled as per o2, and the 85075 text stating and CS stating that it was ok to cancel, so we did.. 

 

The whole thing is trying my patience and 3 weeks after escalting to the CEO and COO, still nothing has been sorted, although a plan was formulated by the Exec CS team, its all gone eerily quite... 

So if things in the migration go bad, they dont give 2 hoots, and I cant use features that I pay for, and cant get them to fix the account.. 

 

They really dont care about customers at the moment. 

 

<RANT OVER>

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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jonsie
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Message 11 of 13
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Enlli
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@jonsie wrote:

They will get it sorted eventually

....three to five years at a guess!


And Virgin hasn't been integrated yet.

More woe to come 😒

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
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@Kei-M_O2 

 

Thanks, if you can get one of them to reach out, before it gets to the month its been with them it would be appreciated..

 

Not looking forward to that one, although I have a feeling they will keep seperate billing platforms, as having done M&A HR and Finance platforms are always the last to be integrated if ever...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 13 of 13
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