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Worst customer service ever

Solbo
Level 1: Joiner
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I’m currently on a special edition big bundle for 10 pounds a month . Not only does 02 debit money from my available balance but they also debit my bank account twice with ten pounds as well . Has anyone else experienced the same issue . I call them to be told they have made a mistake and the funds will be credited back into my account. That never happens of course. 

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Bambino
Level 85: Esteemed
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@Solbo We are all customers, so we can't help you with this issue. The Pay & Go customer service number is 4445, which you probably have already.

I DO NOT WORK FOR O2



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Oxonian
Level 31: Resolver
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@Solbo 

Big Bundle funding is from the available credit in your PAYG account ; so is the debit from your bank account being added to your PAYG account and then being used to pay for a future month's Big Bundle ?  

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