Payg rolling plan

Vacko86 · ‎21-01-2024

Hi has anyone had an issue with the rolling plan recently? Payment had been taken from my account but I don't have any data calls or mins. I have spoken to o2 on twitter who said they couldn't see payment. I sent over a screen shot of payment leaving my account on 15th Jan, was told it was going to be looked into this was days ago and nit heard anything back 😡

Enlli · ‎21-01-2024

There have been a few posts regarding payments going out but not being registered O2s end.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎21-01-2024

@Vacko86

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Oxonian · ‎22-01-2024

@Vacko86

Before contacting O2, I suggest that you contact your bank to obtain the unique transaction identification number of your payment. It will be a sixteen digit number. O2 will need you to provide that so that they can search for your remittance in their accounting records.