Will this become a legal issue?

[Praxsta]

Before going on holiday I had a look at the O2 website which states that I will be notified when I have used £20 and £40 worth of data, I thought that seems fair. I "used" data at an airport where the screen was blank and nothing was loading, I thought nothing of it. Same happened for the next airport I arrived at although this time it loaded up for about 30 seconds.
During my holiday I had my mobile data off and I thought all was well until I arrived back to the UK to receive a text from O2 saying that I've been charged £230. I checked back on the website and it clearly states that I will be notified for when I've reached £40 worth of data. I called up the moment I got the text and I talked to a lady who claimed that the charge went through because I had a good credit rating. Possibly the most stupid thing I've heard considering it doesn't state anywhere anything of the sort and it seemed she was talking out of her backside to waste time. She said she will put my account under investigation and I will be notified within five working days. I received no call. I called up on the sixth working day to check what was going on and another lady stated that it does say for her to contact me and that she will notify her immediately and will call me back the same day. That didn't happen either. I called up on the seventh working day and a gentleman said that he will look into it and said that it is a complicated issue and I will have to call up the escalation department the next day. It is now the next day, my phone is not registered on the network and everyday I'm stress out more and more over this because O2 is refusing to cooperate with me. It's reaching a point where it's affecting my everyday life and it's bothering me. Is it possible to take legal action over this?

[Anonymous]

As far as i'm aware, the standard cap is £40.00.......you have to physically request the higher cap of £200 or ask for it to be removed completely.

Ask O2 to provide evidence that you requested this change and when they fail to do so, ask for a refund

[Beenherebefore]

I remember a similar thread not so long ago re. unsolicited adding of the "heavy user" bolt on

[Praxsta]

Thanks for the info and advice everyone. It's a lot more reassuring to hear the info from people that aren't representing O2. Feels like they're out to get me at the moment, not sure who to trust.

[MI5]

Trust no one but yourself!

[jonsie]

A total mess. Hope at least the restrictions are removed quickly but it's always down to the customer to chase O2's mistakes.