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Persistent Issues with Transfer of Ownership - Urgent Attention Needed

Setri
Level 1: Joiner
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Registered:

Dear O2 UK Customer Service Team,

 

I am writing to express my profound dissatisfaction with the service I have received regarding the transfer of ownership process. Despite numerous attempts to resolve this matter, I find myself in a frustrating and untenable situation that has persisted for close to four months now.

 

The transfer of ownership process, which should have been a straightforward procedure, has become a protracted ordeal marked by inefficiency, lack of communication, and a total disregard for customer satisfaction. I must emphasize that the level of service I have encountered throughout this ordeal falls far below the standards I expect from a reputable telecommunications provider like O2 UK.

 

From the outset, I have diligently followed all the necessary steps and provided the requested documentation in a timely manner. However, despite my best efforts, the issue remains unresolved, and I have been left in limbo with no clarity on when or if it will ever be resolved.

 

What is most alarming is the complete lack of accountability and ownership demonstrated by your customer service representatives. Each time I call in to inquire about the progress of my case, I am met with a different response and am often transferred from one department to another with no tangible outcome. This endless cycle of being tossed around has not only wasted my time but has also exacerbated my frustration and disillusionment with O2 UK's service.

 

As a loyal customer who has entrusted O2 UK with my telecommunications needs for [insert duration of your relationship with O2], I am deeply disappointed by the lack of urgency and commitment displayed in addressing this issue. It is unacceptable that a simple administrative task has spiraled into a prolonged ordeal with no end in sight.

 

I urge you to prioritize my case and allocate the necessary resources to expedite the resolution of this matter. I expect a prompt and satisfactory resolution, along with appropriate compensation for the inconvenience and distress caused by this ordeal.

 

Failure to address this issue in a timely and satisfactory manner will leave me with no choice but to escalate the matter further and explore alternative options for my telecommunications services.

I trust that you will take this matter seriously and demonstrate a genuine commitment to resolving it expediently. I look forward to receiving a swift response and a resolution to this ongoing issue.

 

Yours sincerely,

 

Setriakor

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MI5
Level 94: Supreme
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Registered:

@Setri 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Pipstop78
Level 10: Inspirational
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Good grief that was a very long post and then they don't reply how annoying it is they could at least say thank you  

Message 3 of 6
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Oxonian
Level 30: Meditator
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Registered:

@Setri wrote:

 

As a loyal customer who has entrusted O2 UK with my telecommunications needs for [insert duration of your relationship with O2], I am deeply disappointed by the lack of urgency and commitment displayed in addressing this issue.

 

 

If you are copying and pasting @Setri, please read through the text before you post on here. 

 

What has been the duration of your relationship with O2 ?  

Message 4 of 6
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pgn
Level 75: Digital Don
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Oxonian
Level 30: Meditator
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Registered:

@pgn wrote:

TL;DR


Not sure that is meant to refer to the person making the post @pgn ! 🤣

Message 6 of 6
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