Re: WiFi Calling not reliable

Chiledpenguin · ‎31-03-2019

I have terrible O2 coverage at home (despite the coverage map saying it’s good). I therefore try to use WiFi calling, as my home broadband is very good.

However, I find that calls on WiFi Calling are really unreliable - they drop repeatedly after less than a minute. I rarely manage to complete a call using it. I’ve tried a variety of Apple phones.

Am I alone in this, or is WiFi Calling on O2 really bad?

MI5 · ‎31-03-2019

We use it at home and don’t have any problems with the 2 iPhones on o2 or the ones on EE or Vodafone so it could be something that needs changing on your WiFi router.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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John-Paul1540 · ‎06-12-2019

Hi, I have exactly the same problem using an iPhone X. Poor network coverage at home even though the network map says its good. WiFi calls repeatedly drop either within the first minute of the call or after a few minutes. I have good fast fibre broadband which is reliable. After call drops I can't resume WiFi call as WiFi calling has gone from home screen. I resort to making conventional call over network from upstairs room standing close to a window!!

Have contacted o2 a number of times over this issue and they don't seem to be able to help.

regards,

xxx xxxx xxxxxxx

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